Customer relationship management (CRM) was around long before mobility became the norm, but now it’s becoming a necessity for CRM applications to offer mobile capabilities. After all, who is on the go more than sales people? “The major CRM vendors…
What you see is not necessarily what you get. At least that’s the case with a lot of business intelligence software, which many companies tend to deploy with the use of spreadsheets over easier to digest graphics as a way…
Much of UPS’s business is predicated on timing, and the shipping giant is once again trying to deliver for the holiday season. This month the company announced new shipping options available to sellers on eBay for international delivery, as well…
As online retailers are gearing up for an expected deluge of business this holiday season, shoppers are fretting over making purchases on the Internet, according to a study. Although predictions for a hot shopping November and December are widespread, a…
The seemingly never-ending barrage of fraud and identity theft on the Internet this year has continued to drive consumer fears skyward, according to a survey released today by RSA Security and LightSpeed Research. However, the survey also shows that consumers…
Instant messaging bots are building steam in the online brokerage world. Conversagent, a developer of chat-based interactive customer service software, has hooked up with online broker HarrisDirect to launch a Customer Relationship Management bot called Automated Service Agent (ASA). Called…
The growing threat of phishing attacks and increased incidences of identify theft weren’t enough to keep consumers from buying online this past holiday season as e-commerce rose 88 percent, according to VeriSign’s latest Internet Security Intelligence Briefing. The fifth annual…