Chief Financial Officer Andrew Hyde has quietly departed online CRM company Salesforce.com Inc., the second top exec to leave the privately held, San Francisco-based ASP operation in five months. John Dillon, the firm’s president and CEO of two years and…
Microsoft is making a bold move into the customer relationship management (CRM) market, and the question being asked in executive suites at established CRM companies across the country is simply: “Will Microsoft Great Plains cause Great Pains?” Anytime the Redmond,…
Verizon Online is executing on a deal to provide all its dial-up and broadband customers with free access to Brightmail’s spam filtering software, which sweeps a customer’s e-mail box and diverts suspected spam into a separate folder. San Francisco-based message…
Web measurement company comScore Networks Inc. said its review of consumer e-commerce for 2001 shows that sales at domestic online retailers (excluding auctions) surged to an estimated $53 billion for the year. The Reston, Va.-based company, which says it derives…
Continuing to move aggressively to become more than just another online brokerage, E*Trade Group Inc. launched a planning and advice product that includes new financial forecasting tools and the ability to consult directly with personal financial planners through Ernst &…
Both pure-play Internet retailers and brick-and-mortar merchants with online operations struggled to keep up with customer service e-mails this holiday season, according to data from an industry tracking firm. In fact, only 30 percent of all retailers tracked resolved basic…
Online brokerage and financial holding company E*Trade Group Inc. enhanced its customer service operation for the new year, rolling out a new Web-based interactive channel called Service Now. The Menlo Park, Calif.-based company said the service allows online customers to…
Finally gearing up for the holidays, American consumers spent an estimated $2.6 billion online during the first week of December, jumping 91 percent from the $1.4 billion spent during an average week in November, according to new study results. The…
If you’re an online retailer selling anything that might remotely be considered a holiday gift, it’s time to roll out your last-minute delivery plans, and that’s just what companies from America Online to Yahoo! are doing. AOL’s Shop@AOL e-commerce operation…
It took a little longer than expected, but Amazon.com has followed through on a vow to offer in-store pickup of many items sold via its partnership with the 600-store-plus Circuit City chain of electronics stores. Originally promised in November when…