How far are we from virtual customer service reps — bots, if you will — that are absolutely indistinguishable from human sales clerks? Bots that could pass a Turing test — leaving you unaware if you are conversing with a…
I was once again reminded how fragile this consumer confidence thing is after making a couple of recent e-commerce type purchases. One of the transactions went as smooth as can be but left me paying more than I would have…
Remember that Jack Palance television commercial from a few years back, in which he intones in a dulcet voice: “Confidence is very sexy!”? The e-commerce version apparently is that “confidence is very profitable,” at least according to a recent industry…
So many e-commerce and corporate Web sites that I visit these days just seem to go out of their way to irritate me. And my No. 1 peeve (well, today’s pet peeve, at least) has to do with the telephone…
I don’t know what it is, but the folks at sales consulting firm Future Now always seem to come up with a fresh perspective in their grokdotcom newsletter, an online publication that describes itself as “the plain-spoken E-Business newsletter for…