In an earlier piece Geneca‘s Michael Klynstra looked at how social networking tools like Twitter could help project managers improve team communications. Here he advises on how to select the best collaboration tools for your project teams and how to…
By Michael Klynstra For many people (myself included), social networking online has become as much of a part of daily life as passing colleagues in the hallway at the office. Social networks have gone far beyond the idea of Twitter…
Writing an article on call center software trends is a bit like trying to summarize the contents of Encyclopedia Britannica in one page. The field encompasses CRM, customer service, call center agent management through what is known as workforce optimization…
Freeborders Inc., a consulting company with an SAP practice among its products and services, last week introduced the SAP2Cloud business solutions accelerator, a solution it says can help companies migrate their SAP applications to the cloud within 90 days. The…
Open source ERP has not gained much market traction, as of yet. Analyst firms such as Forrester Research don’t even monitor it currently as it isn’t an area that comes up much in client inquiries. But just as with open…
Scores of software companies are adding data visualization capabilities to their products, confirming that visualization is one of the hottest trends in business intelligence. Adaptive Planning is the latest company to join the data visualization crowd. The provider of cloud-based…
Users of cloud CRM software and other cloud-based apps are understandably concerned about protecting their customer data. While visiting a cloud provider’s data center is one way to assess its security practices, that’s not a realistic or affordable option for…
Ten years ago, EMC was a storage hardware vendor plain and simple. It offered massive disk arrays and led the market. Since then, it has widened its scope to include storage software and monitoring, and it even acquired VMware in…
By Bruce Temkin, Managing Partner, Temkin Group In case you don’t know about Net Promoter Score (NPS), it’s a metric that’s based on a simple question to customers: How likely are you to recommend <COMPANY> to a friend or colleague?…
In the good old days an enterprise application was given its own server – the more mission critical the app, the bigger the server and the greater the number of CPUs and memory. That model proved highly inefficient, however, and…