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Drew Robb

BI Predictions for 2017

If you believe the current glut of prime time ads, every device is incredibly intelligent, every app can telepathically determine your every need before you even think of it, and IBM Watson has figured out everything mankind might ever wonder…

8 CRM Trends and Predictions

What’s going on in CRM? What are the big trends that appeared in 2016 and what can we expect in 2017? 1. Old Guard Losing Ground The latest stats from Gartner show the continuation of a trend — the old…

13 ERP Predictions for 2017

ERP has changed markedly over the past two decades. So where is it heading in 2017? Some see the end of old ways that have lingered too long and now need to head off into the sunset. Others predict market…

What is Odoo Open Source ERP?

Belgium-based Odoo made a name for itself under its previous name of OpenERP, an open source ERP application that quickly gained traction, especially in Europe. Over the past few years, however, the company has expanded into many more areas of…

Is AI the Next CRM Battleground?

Artificial Intelligence (AI) is getting a lot of attention of late. Salesforce unleashed a torrent of hype about Einstein, Microsoft is countering with AI features built into Dynamics 365, and of course IBM continues to hit prime time with Watson…

6 Call Center Best Practices

Call centers (also known as “contact centers” these days due to the addition of email, text and video into their repertoire) could well be one of the most complex areas for people management. This complexity results from a collection of…