Call centers (also known as “contact centers” these days due to the addition of email, text and video into their repertoire) could well be one of the most complex areas for people management. This complexity results from a collection of…
Open source business process management (BPM) software appears to account for a large percentage of recent innovation in the broader BPM market. “Open source solutions are leading the evolution of the BPM technologies: from pure BPM solutions that automate processes,…
Why is there so much manufacturing ERP software, created specifically for the manufacturing sector? “Manufacturing ERP must account for and manage the actual production processes and materials on the factory floor,” said Steve Bieszczat, chief marketing officer at IQMS, a…
Despite the proven importance of process improvement in technology initiatives, many companies give short shrift to mapping and streamlining their processes. Worksoft, an SAP partner and provider of automation software for business process testing and discovery, this week introduced Worksoft…
Finance plays a crucial role in every successful business. Whether it’s weighing how to invest resources, managing expenses or setting financial goals for the year ahead, finance leaders are trusted advisors that can help their businesses achieve their long-term strategic…
By Jayne Morrison, Unit4 Software Spreadsheets are cheap, easy to manage and can accommodate many different types of data. Therefore, it’s no surprise that, according to an FEI Canada report, 71 percent of U.S. companies still rely on spreadsheets for…
When it comes to software development, most companies prefer to focus on developing new applications. Yet updating legacy apps is a necessity for many businesses due to the significant investments they’ve already made. Sencha hopes to make application modernization easier…
We have explained what sales enablement software is, why it is becoming popular and how it can benefit organizations. Given its growing popularity and many benefits, it’s a safe bet more organizations are considering a purchase. So here we offer…
As with many emerging software categories, sale enablement software’s definition can become a bit fuzzy. In essence, though, sales enablement is the act of implementing strategies, tools and processes that continually increase the efficiency and effectiveness of your sales ecosystem. …
By James Bickers Mobile business intelligence, at its core, asks two simple questions: Where are your customers right now, and what are they doing? This information can add some powerful marketing abilities to your arsenal. Given this, there seems to…