Default image

Drew Robb

Drew Robb is a writer who has been writing about IT, engineering, and other topics. Originating from Scotland, he currently resides in Florida. Highly skilled in rapid prototyping innovative and reliable systems. He has been an editor and professional writer full-time for more than 20 years. He works as a freelancer at Enterprise Apps Today, CIO Insight and other IT publications. He is also an editor-in chief of an international engineering journal. He enjoys solving data problems and learning abstractions that will allow for better infrastructure.

6 Call Center Best Practices

Call centers (also known as “contact centers” these days due to the addition of email, text and video into their repertoire) could well be one of the most complex areas for people management. This complexity results from a collection of…

Why You Need Manufacturing ERP Software

Why is there so much manufacturing ERP software, created specifically for the manufacturing sector? “Manufacturing ERP must account for and manage the actual production processes and materials on the factory floor,” said Steve Bieszczat, chief marketing officer at IQMS, a…