SAS chose its Premier Business Leadership event in Las Vegas, attended by more than 600 senior-level attendees from the public and private sectors, as the forum to differentiate itself from competitive Big Data offerings from SAP and Oracle. Those two…
Over the past year, we’ve published a series of ERP guides. One covered Oracle, Microsoft and SAP ERP solutions for the enterprise, while another detailed what other companies were doing in the midmarket ERP and SMB software spaces. The Big…
Insightly, a company that has the top-ranked customer management application in the Google Apps marketplace, has completed a $3 million financing round led by Emergence Capital Partners. The company, which makes a cloud-based product geared toward small businesses, plans to…
Last month we provided a buying guide for call center software suites. A major component of call center software is workforce optimization (WFO), which continues to be a vibrant field of innovation. Therefore, this area deserves its own guide. Most…
Since Microsoft’s initial press release on the acquisition of Yammer in June, Microsoft hasn’t said much about its plans for the social software provider. It already integrates with Microsoft Dynamics CRM as well as SharePoint. Now the connection is rumored…
Genesys, a provider of call center and customer experience software, joined the large group of companies making product announcements at this week’s Dreamforce event hosted by Salesforce.com, introducing the Genesys Connect for Service Cloud customer service solution. According to Genesys,…
There are an awful lot of vendors out there offering call center software suites. The challenge was narrowing it down to a manageable handful. In this case, we focused on Avaya, Cisco, Alcatel-Lucent (ALU) and Interactive Intelligence, four of the…
VMware has long been known as the king of virtualization. But during this week’s VMworld 2012 show in San Francisco, the company made it clear that it has far loftier aspirations. It wants to own the entire data center, including…
In an earlier piece Geneca‘s Michael Klynstra looked at how social networking tools like Twitter could help project managers improve team communications. Here he advises on how to select the best collaboration tools for your project teams and how to…
By Michael Klynstra For many people (myself included), social networking online has become as much of a part of daily life as passing colleagues in the hallway at the office. Social networks have gone far beyond the idea of Twitter…
Writing an article on call center software trends is a bit like trying to summarize the contents of Encyclopedia Britannica in one page. The field encompasses CRM, customer service, call center agent management through what is known as workforce optimization…
Freeborders Inc., a consulting company with an SAP practice among its products and services, last week introduced the SAP2Cloud business solutions accelerator, a solution it says can help companies migrate their SAP applications to the cloud within 90 days. The…
Open source ERP has not gained much market traction, as of yet. Analyst firms such as Forrester Research don’t even monitor it currently as it isn’t an area that comes up much in client inquiries. But just as with open…
Scores of software companies are adding data visualization capabilities to their products, confirming that visualization is one of the hottest trends in business intelligence. Adaptive Planning is the latest company to join the data visualization crowd. The provider of cloud-based…
Users of cloud CRM software and other cloud-based apps are understandably concerned about protecting their customer data. While visiting a cloud provider’s data center is one way to assess its security practices, that’s not a realistic or affordable option for…
Ten years ago, EMC was a storage hardware vendor plain and simple. It offered massive disk arrays and led the market. Since then, it has widened its scope to include storage software and monitoring, and it even acquired VMware in…
By Bruce Temkin, Managing Partner, Temkin Group In case you don’t know about Net Promoter Score (NPS), it’s a metric that’s based on a simple question to customers: How likely are you to recommend <COMPANY> to a friend or colleague?…
In the good old days an enterprise application was given its own server – the more mission critical the app, the bigger the server and the greater the number of CPUs and memory. That model proved highly inefficient, however, and…
Open source Apache Hadoop offers companies an inexpensive way to store the increasingly massive amounts of information they are capturing from data sources like Web logs, machine data and text. Yet standard business intelligence applications and tools do not offer…
Intranets are the corporate equivalent of Beanie Babies. Though they may have been rolled out with great fanfare and even greeted with excitement, many business people now consider them a passing fad not relevant to their jobs and are largely…
The recent Gartner BI Summit in Los Angeles provided an opportunity for Enterprise Apps Today to meet with a wide range of business intelligence vendors to find out what’s new on the business intelligence front. Here are six of the…
Microsoft made a big deal about the Big Data and business intelligence capabilities built into Microsoft SQL Server 12 during last month’s launch, touting changes to the main SQL Server 2012 database engine for improved programmability, manageability, scalability and security.…
Zendesk, a provider of cloud-based contact center software, announced a new two-way integration with Microsoft Dynamics CRM that helps sales and support organizations work together to develop sales leads, convert the leads into customers and maintain good customer relationships. The…
Social media and contact centers are like the peanut butter and chocolate of the enterprise – a once-unusual combination that most folks quickly realize not only makes sense but works exceptionally well. So it’s not surprising that many providers of…
Running two ERP solutions seems counter to ERP’s ostensible aim of consolidating a company’s internal and external data, including financial, sales and marketing information. Yet using a so-called two-tier ERP strategy offers benefits, say experts. Why a Two-tier ERP Strategy?…
It makes sense that interest in business intelligence visualization is increasing, given the highly visual nature of hot trends in both consumer and enterprise technology: big screens, HD, iPads, eReaders and smartphones. Everyone wants data served up in high resolution,…
At this week’s Gartner BI Summit in Los Angeles, a packed downtown JW Marriot hotel witnessed a mix of briefings from Gartner analysts, case studies from a wide range of organizations and the latest numbers from the business intelligence market…
A growing number of vendors offer cloud ERP products. While major players like SAP are introducing cloud computing into their previously on-premise product lines, the trail has been blazed by a series of pioneers, whether under a cloud or a…
Business intelligence (BI) vendors are involved in a headlong rush to provide their software in the cloud. The drivers include anywhere access, improved scalability, reduced implementation time and lower upfront costs. But users have concerns about vendor lock-in, performance issues,…
The latest Gartner Business Intelligence Magic Quadrant (MQ) came out a few weeks ago. Comparing it to one from 2008 reveals an interesting trend. In both cases, two of the four squares (Leaders and Niche Players) were filled with dots…
In Part One of this series on Big Data solutions, we compared Oracle Exalytics and SAP HANA. But what about the alternatives? SAP and Oracle aren’t the only games in town. IBM, SAS, Pentaho, Birst, Terracotta and others are moving…
Big Data has become a super-heated area of the business intelligence (BI) landscape, with companies hoping to extract actionable insights from their growing stores of data. Business intelligence vendors are introducing solutions designed to help them do so. SAP introduced…
Ali versus Frazier, Hearns versus Leonard, the list of iconic rivalries is long. And SAP ERP versus Oracle ERP is right up there among them. While others are alive and kicking in the ERP space, and upstarts with cloud-based systems…
In no particular order, here are Enterprise Apps Today’s top five ERP forecasts for 2012: Consolidation of ERP Vendors Go back to the ‘90s and there were hundreds of ERP players. Despite constant acquisitions, it seems there are more than…
Business Intelligence vendors are always talking about the improved analytics inside their software Perhaps one day we will reach the point where those products can accurately predict the coming year. Until then, here is our best guess. Fight for the…
CRM had a good year in 2011 with its highest revenues in many years. So what does the future hold? EnterpriseAppsToday asked CRM analysts and industry experts for their predictions for the year ahead. Mobile Access the Norm It’s hard…
SAP’s recent announcement of its intent to purchase cloud-based human capital management (HCM) vendor SuccessFactors has prompted abundant analyst and blogger comment in recent weeks. So what’s the fuss all about? Andrew Filipowski, CEO of talent management vendor SilkRoad Technology,…
Each year, Oracle opens its customer doors to the press at its annual Oracle OpenWorld event. Enterprise Apps Today took advantage of the opportunity to see how Oracle’s business intelligence and customer relationship management (CRM) offerings were performing in the…
Salesforce.com, Oracle, Microsoft, SAP and dozens of others are offering cloud CRM (customer relationship management) services. There are accusations and counter-charges of “false clouds” and “roach motels.” One once famously dismissed cloud talk as so much “water vapor,” but is…
HTML has evolved considerably since it was first mapped out by Tim Berners-Lee more than 20 years ago. Now we’re up to HTML 5.0, which could have a significant effect on the business intelligence and CRM landscape. “HTML5 is a…
SAP (NYSE: SAP) is the 800-pound gorilla in the enterprise resource planning (ERP) space, with a quarter of the market, twice that of Oracle, its nearest competitor. And it comes in for regular criticism for being too complicated to install…
Editor’s note: This article was completely updated by William Elcock on 3 Microsoft Dynamics 365 is Microsoft’s suite of intelligent business applications. It is capable of generating predictive, artificial intelligence (AI) insights that can help your business to deliver greater results.…
A year ago, Oracle (NASDAQ: CEO) Larry Ellison made a big splash at the 2010 Oracle OpenWorld about the company’s Fusion middeware and application platform. He said it would be rolled out carefully to ensure it was fully ready for…
The 45,000 attendees at this week’s Oracle OpenWorld event in San Francisco were served up a program rich with announcements affecting Oracle’s CRM, business intelligence, ERP and enterprise application landscape. Oracle Siebel CRM, PeopleSoft, JD Edwards and Oracle Business Process…
ERP (enterprise resource planning) has never been the easiest software to deploy. After all, its tentacles spread into just about every facet of the organization. So it’s never going to be a plug-and-play proposition. But customer complaints about lengthy deployment…
Belgium-based Odoo made a name for itself under its previous name of OpenERP, with an open source ERP application that gained traction, especially in Europe. Over the past few years, the company has expanded into more areas of the enterprise…
It’s not quite the 57 varieties of Heinz or the 31 flavors of Baskin Robbins, but Oracle provides a hearty number of customer relationship management (CRM) products within its enterprise applications portfolio – four to be exact. • Oracle CRM…
Open source has been invading many segments of technology over the last decade. It started with Linux in the operating system space and has since spread to areas such as backup, storage and various applications. But it has taken quite…
Our enterprise business intelligence (BI) buying guide and midmarket BI buyer’s guide looked at many of the best-known business intelligence vendors. But this article, our small business BI buying guide, focuses on lesser known products that might be every bit…
Our last business intelligence (BI) buyer’s guide featured SAP, IBM, Microsoft, Oracle, SAS, Information Builders and MicroStrategy. It was loosely labeled an enterprise guide, though many of these products also play well in the midmarket. All of them should be…