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Phil Britt

Weekly Review: Salesforce.com Envy Abounds

Everyone in the ASP business agrees that conventionally installed packaged software is obsolete. So when Salesforce.com issued a press release last week about customer migration from legacy packages such as Siebel and SalesLogix, it was a pretty routine affair. After…

The Myth of Cost-Free Distribution

One of many myths to arise during the crazy years of the dot-com frenzy is proving hard to unlearn — the myth of cost-free distribution. Dot-coms thought the Internet meant they could interact directly with customers, cutting out the need…