Default image

Robyn Greenspan

Robyn Greenspan, an independent researcher and speaker, is interested in innovation, market trends and information technology. She was a participant in the AI Summit and also took part in the IEEE International Conference on Edge Computing, International SOA Symposium series and the International Cloud Symposium series. She graduated from Temple University. She was previously the communications and research manager for the AMS, an internationally recognized professional association that advances knowledge in the IT and business management areas.
  • Joined: February 7, 2022
  • Articles: 152

Feeling E-Bandoned?

Have you been wandering the aisles of your e-store only to find wayward carts, spilling over with unpurchased goods? Well, you’re not alone. Shopping cart abandonment is a major issue that e-tailers have added to their collective lists of “things…

Beyond Basic Customer Service

Good old-fashioned customer service, or “customer relationship management” as it’s now being called, has evolved into becoming one of the technical skills that comprise the e-business machine. There are various systems, processes, and routers that accommodate every type of customer…