Enterprise Resource Planning (ERP) systems have become indispensable tools for businesses seeking to streamline operations, improve efficiency, and drive growth. These integrated software solutions offer a comprehensive suite of modules designed to manage various aspects of a company’s operations, including…
Staying competitive as a fintech company is no small feat these days. It seems like every week a slick new startup enters the scene armed to the teeth with cutting-edge technology and lofty promises. So how do you make sure…
The retail industry is constantly evolving, and businesses need to find ways to stay competitive and optimize their operations. One area where custom software development can have a significant impact is inventory management. By leveraging tailored software solutions, retailers can…
The saying your business runs on data is more true than ever since data is what you use to make decisions that affect every aspect of your business. Even small mom-and-pop shops use data, even if it’s just to create…
As we step into the year 2024, the landscape of the workplace continues to evolve, reshaped by technological advancements, the aftermath of the global pandemic, and changing societal values. Today’s employees are not just looking for a paycheck; they seek…
In this digital age, it’s important for both people and businesses to be able to handle documents well. It significantly enhances productivity and effectiveness. There are several ways to achieve it seamlessly. Among them is a PDF maker — a…
According to a report by National Academies, the population of immigrants in the US has skyrocketed to historically high numbers since the early 2000s. It increased from 4.7% in 1970 to a staggering 13.3% in 2014, and there has been…
Clinical trial software refers to specialized software solutions designed to support and streamline various aspects of the clinical trial process in medical research. Clinical trials are a critical aspect for testing the safety of new medical devices and treatments before…
Understanding the best times to execute trades in the market is increasing the window for potential profits. Examining Traders Union articles helps in gaining a better understanding of the best trading hours for binary options and how it affects broker…
Making informed decisions about borrowing money is important for financial well-being. As highlighted by the Reserve Bank of Australia, financial literacy plays a role in encouraging individuals and families to use their money wisely. With the number of loan options…
Anyone who’s at least mildly interested in the cryptocurrency market must have heard of Microstrategy. At this point, the tech giant is famous for its unparalleled public support for Bitcoin, as expressed via its massive holdings of the asset. In…
Corporation scholarships started many centuries ago. They invest in getting new employees or skilled students in their enterprises. These days, scholarships and grants are a way to create a reputation for your company. Many billionaires and their companies actively provide…
The transition to a new engine brought several visual updates. Most noticeable is the improved appearance of the maps, some of which have been completely redesigned. And that’s not all that happened in the game. Of course, changes have occurred…
Statistical anomalies, often regarded as outliers in data, can be a goldmine of opportunities for student entrepreneurs. In the realm of academia, where innovation and analytical thinking are highly valued, recognizing and understanding these anomalies can lead to groundbreaking ideas…
In the world of academia, the rise of big data has opened up a myriad of opportunities for students, educators, and budding entrepreneurs. Big Data, characterized by its volume, velocity, and variety, is not just a buzzword but a pivotal…
College entrepreneurs are constantly seeking innovative ways to stay ahead of the curve. As a student balancing coursework and a budding business, the challenge lies in managing your time effectively while ensuring your venture thrives. This is where the art…
Just over half of surveyed consumers discontinued doing business with a company because they were uncomfortable with their privacy protection, a report from Accenture found. The November 2003 survey of 570 individuals that mixed business marketing executives, privacy officers and…
Corporations will continue to make efforts to please their customers, as research from Aberdeen Group forecasts worldwide CRM spending to exhibit moderate, yet steady, growth in the coming years. Aberdeen estimates 2002’s spending of $13.7 billion to swell to $17.7…
It pays for online banks to deploy effective customer relationship strategies since satisfied consumers are 50 percent more likely to recommend their bank’s Web site and 19 percent more likely to purchase additional services, according to a Summer 2003 study…
Online customer service has not met expectations, according to findings from Jupiter Research (a unit of this site’s corporate parent), but projections of increased CRM spending through 2003 may aid the market — and ultimately, the customers. Jupiter’s 2003 report…
Customer relationship management solutions are gathering dust as Gartner, Inc. found in a December 2002 survey of 631 companies that nearly 42 percent of the total number of software licenses bought by businesses go unused. Furthermore, mounting maintenance fees contribute…
Small- and medium-sized U.S. businesses (SMB) are outgrowing simple applications, such as homemade lists and databases, and adopting more sophisticated automation software to manage sales, customers, inventory, and other business processes. Research from Access Markets International (AMI) Partners, Inc. indicates…
Three years worth of data, 37 countries, 42,000 interviews, and the results can be summarized rather quickly: While global Internet usage has grown slightly (up from 31 percent in 2001 to 34 percent in 2002), the proportion of users making…
Customer relationship management (CRM) solutions can prove to be invaluable to an enterprise — but only when used properly. Ongoing CRM analysis from Frost & Sullivan revealed that even though many companies have taken the external step of furnishing the…
How enamored companies are with CRM apparently lies within the definition. Customer relationship management is a broad term, encompassing everything from call center routers to complex analytics, and budget allocations and deployments could very well depend on individual interpretation. In…
The worldwide customer relationship management (CRM) services market is expected to rise as much as 15 percent in 2002, according to Dataquest Inc., a unit of Gartner, Inc. Spending in the sector has been steadily increasing — $19.9 billion in…
The travel industry is going to have to step up its customer service efforts to regain consumer trust, according to a Consumer Survey from Jupiter Media Metrix. Respondents ranked travel (49 percent) the top retail category in which customer service…
There’s no better marketplace than the Internet. If you need authentic Polish cucumbers in brine, a fender for your 1972 Pontiac Catalina, genuine tartan blankets from Scotland, an out-of-print novel, or a love connection, you’re likely to find it somewhere…
Tipper Tie, Inc. and Canada Post Corp. were the recipients of CRM Excellence Awards presented at the Gartner CRM Summit in Chicago, March 4-6, 2002. The recognition is awarded to companies for outstanding CRM initiatives including the overall vision, strategy…
Gathering customer information and building databases are valuable components in e-business, but if you’re not using the data properly it’s worthless. Comprehensive analysis requires a lot of time, and often, the assistance of an expert but if you aren’t ready…
Boston-based IT consulting firm, Aberdeen Group, has released their annual report, “What Works: Ten Significant CRM Implementations of 2001,” documenting the most successful deployments of the year. The findings come as a result of vendor surveys that measured both qualitative…
Customer feedback is an important component in growing an e-commerce site but many consumers only write to companies when they have a complaint, skewing comments negatively. Instituting methods that make it easy, and worthwhile, to comment on service will help…
While most e-businesses have finally realized how important it is to cultivate relationships with customers, few have actually engaged in reciprocal dialog with shoppers. E-tailers send relevant personalized messages to customers, and customers can ignore them or respond with sales…
Support.com, Inc. has introduced a new CRM solution designed to service online customers. The Web-based solution, Satisfaction SuiteTM, combines a robust self-service component with real-time assistance, resulting in more accurate and personalized responses to customer inquiries. “Today, with the introduction…
Open University, the United Kingdom’s largest academic institution, will improve communication with its 150,000 online students through KANA Response by Silicon Valley-based CRM provider KANA. “The Open University needed a highly-scalable, external-facing eCRM solution to manage student inquiries that would…
San Francisco-based CRM solution provider, salesforce.com, has been hard at work with new releases and strategic alliances while still having time to pull together a star-studded benefit concert at New York’s Carnegie Hall. New Releases The three new CRM products…
SafeHarbor Technology Corporation, provider of Web-based customer support services, will add more digital government properties to the growing list of sites utilizing its solutions. SafeHarbor already provides customer and technical support for eight digital government initiatives and four state agencies…
Live chat has become a very useful customer satisfaction tool, particularly when businesses must continually compete for a share of the digital dollar. With one click, a customer can have questions answered via interactive dialog with a helpful service agent.…
Melanie Bell, the former number one regional vice president of sales at Siebel Systems, has been appointed to the position of senior vice president of North America strategic accounts and central region for Pivotal Corporation. “Pivotal is a company on…
DCI’s CRM Conference & Exposition concludes today in Chicago where consulting firm ISM, Inc. announced the Top 30 CRM software packages for 2002. The winners were chosen after comprehensive tests in ISM’s CRM Software Lab and the Top 30 scored…
eConvergent, Inc. unveiled its flagship enterprise CRM integration platform, eMergeTM, designed to connect CRM products and disparate sources of information into one comprehensive, real-time system. eMerge works by capturing customer interactions across all CRM and legacy applications, correlating that information…
Siebel Systems, Inc. has enhanced and improved a component in its arsenal of e-business applications. Siebel eConsumer Goods 7 is a comprehensive industry-specific solution designed to meet the diverse and complex sales, marketing and customer services needs of manufacturers of…
New kid on the CRM block, Arcidea, has purchased the assets of IT Factory’s Atlanta and Cincinnati operations. These offices represent the former Synergistics company, which produced the Prevail and Authoriti products that will now be absorbed into the Arcidea…
Customer Inter@ction SolutionsTM magazine has chosen its 2001 Products of the Year, awarding the distinctions to companies that have demonstrated excellence in enhancing the customer experience. “The Product of the Year award, selected by the editors of Customer Inter@ction SolutionsTM…
Footwear retailer Payless ShoeSource, Inc. will add products from i2 Technologies, Inc.’s Supply Chain Management (SCM) and Customer Relationship Management (CRM) suites to the already implemented Merchandise Planning application in order to optimize markdowns of seasonal merchandise in its nearly…
Onyx® Software Corporation has a new reason to smile since the company was chosen to develop a CRM platform for Delta Dental Plans of California, New York, Pennsylvania and affiliates. The objective is to enhance customer service efforts, increasing satisfaction…
Neil Follett will manage the European operations for Applix, Inc., developer of the iCRM collaborative suite of solutions that automate Web-based marketing, sales, customer service, partner service, quality assurance and helpdesks. “Neil is a seasoned executive whose successes include building…
Research and benchmarking firm Best Practices, LLC has released a new study, “Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation,” designed to reveal CRM tools and processes that world-class companies use to retain current clients, increase per-customer revenue…
A customer relationship management (CRM) program must accumulate large amounts of data to be effective but many Internet users are hesitant to provide information online. Sites that ask for too much at once run the risk of alienating customers, putting…
Georgia-based Arcidea, LLC has entered the arena of customer relationship management software solutions, officially launching its business today. The company will initially focus on small- to medium-sized businesses within five vertical markets — manufacturing, medical supply, energy, financial services, and…