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Robyn Greenspan

Washington State Automates

SafeHarbor Technology Corporation, provider of Web-based customer support services, will add more digital government properties to the growing list of sites utilizing its solutions. SafeHarbor already provides customer and technical support for eight digital government initiatives and four state agencies…

More Than Human

Live chat has become a very useful customer satisfaction tool, particularly when businesses must continually compete for a share of the digital dollar. With one click, a customer can have questions answered via interactive dialog with a helpful service agent.…

Pivotal Rings in Bell

Melanie Bell, the former number one regional vice president of sales at Siebel Systems, has been appointed to the position of senior vice president of North America strategic accounts and central region for Pivotal Corporation. “Pivotal is a company on…

ISM’s Top 30 CRM Products Announced

DCI’s CRM Conference & Exposition concludes today in Chicago where consulting firm ISM, Inc. announced the Top 30 CRM software packages for 2002. The winners were chosen after comprehensive tests in ISM’s CRM Software Lab and the Top 30 scored…

eConvergent Solution Emerges

eConvergent, Inc. unveiled its flagship enterprise CRM integration platform, eMergeTM, designed to connect CRM products and disparate sources of information into one comprehensive, real-time system. eMerge works by capturing customer interactions across all CRM and legacy applications, correlating that information…

Siebel Courts Retail with eConsumer Goods 7

Siebel Systems, Inc. has enhanced and improved a component in its arsenal of e-business applications. Siebel eConsumer Goods 7 is a comprehensive industry-specific solution designed to meet the diverse and complex sales, marketing and customer services needs of manufacturers of…

Arcidea Buys IT Factory Assets

New kid on the CRM block, Arcidea, has purchased the assets of IT Factory’s Atlanta and Cincinnati operations. These offices represent the former Synergistics company, which produced the Prevail and Authoriti products that will now be absorbed into the Arcidea…

Payless Steps into Improved Service

Footwear retailer Payless ShoeSource, Inc. will add products from i2 Technologies, Inc.’s Supply Chain Management (SCM) and Customer Relationship Management (CRM) suites to the already implemented Merchandise Planning application in order to optimize markdowns of seasonal merchandise in its nearly…

Onyx Bites into Delta Dental

Onyx® Software Corporation has a new reason to smile since the company was chosen to develop a CRM platform for Delta Dental Plans of California, New York, Pennsylvania and affiliates. The objective is to enhance customer service efforts, increasing satisfaction…