Outpost.com Adds iCommunicate.NET to an Already Successful CRM Function
Updated · Mar 16, 2001
ALEXANDRIA, VA–Outpost.com,a leading Internet retailer of consumer technology products, has chosen the online customer service technology of iCommunicate.NETTM to enable its retail superstore.
Outpost.com provides over 170,000 consumer technology and related products to over 1 million global customers. Their extensive inventory includes computers and accessories, software, consumer electronics, cameras and other high-end consumer products.
Outpost’s success can largely be attributed to a progressive fulfillment and delivery system and the addition of iCommunicate’s customer service suite will be expected to enhance an already successful operation.
“We pride ourselves on offering outstanding 24×7 customer service and sales,” said Outpost CTO Raymond Karrenbauer. “After extensive review and thorough testing, we found iCommunicate’s solid technology to be the perfect complement for our customer service center.”
iCommunicate’s online customer service suite, iCommunicate.NET, enables businesses to offer intelligent and responsive customer care, without the complications of hardware, software or technical expertise to support its use. The sophisticated knowledge base captures service requests, phone conversations, e-mail and online chat to give businesses a comprehensive and practical description of every customer relationship.
“Outpost.com’s steady global leadership in high-end consumer technology product sales is built on excellent service, support and delivery. We’re proud that iCommunicate was selected to support that reputation, around the clock,” said iCommunicate CEO Louis Ravenet.
Established in 1995, Outpost.com (Cyberian Outpost, Inc.), has been the recipient of numerous awards including the “Circle of Excellence” award for Holiday 2000 and the 1999, 2000 and 2001 #1 PowerRanking for Computing by Forrester Research. Additionally, Outpost.com’s 24/7 Customer Service Center and free overnight delivery service for in stock products priced over $100 is unrivaled in the industry.
Headquartered in Alexandria, Virginia, iCommunicate brings complete Web-based customer service technology, delivered as an online subscription. The sophisticated eCRM suite offers a comprehensive and practical description of every customer relationship while easily integrating with existing
Robyn Greenspan, an independent researcher and speaker, is interested in innovation, market trends and information technology. She was a participant in the AI Summit and also took part in the IEEE International Conference on Edge Computing, International SOA Symposium series and the International Cloud Symposium series. She graduated from Temple University. She was previously the communications and research manager for the AMS, an internationally recognized professional association that advances knowledge in the IT and business management areas.