1,000 Live People Can’t Be Wrong
Updated · Mar 27, 2001
NEW YORK, NY–LivePerson, Inc.,the application service provider (ASP) that facilitates live customer service through the HumanClick product line, has registered its 1,000 paying customer since January 2001.
The array of HumanClick products provides solutions for small- and mid-market Web-based companies, and enables them to monitor site traffic flow and to communicate with visitors via text-based chat. Through easily downloadable communication tools from the HumanClick Web site, a company’s customer service representatives are able to interact and sell using real-time chat, and to provide customer support more efficiently than traditional online communications, such as e-mail.
“We are acquiring these customers at very low cost, as these products are delivered through a fully automated process requiring no direct sales force,” said Robert LoCascio, CEO of LivePerson. “We are seeing significant growth in the number of mid-market customers willing to pay for real-time software that helps them sell online. Obtaining one thousand paying customers is an important milestone in proving the success of the HumanClick acquisition.”
Headquuartered in New York City, LivePerson’s full Customer Interaction Suite consists of Chat, E-Mail, Knowledge (a self-service FAQ product) and CallMe (a telephone callback solution), LivePerson offers clients the opportunity to increase sales, lower customer service costs and increase responsiveness to customer needs.
Robyn Greenspan, an independent researcher and speaker, is interested in innovation, market trends and information technology. She was a participant in the AI Summit and also took part in the IEEE International Conference on Edge Computing, International SOA Symposium series and the International Cloud Symposium series. She graduated from Temple University. She was previously the communications and research manager for the AMS, an internationally recognized professional association that advances knowledge in the IT and business management areas.