These days, handhelds are an indispensable part of business. However, they mostly are used to manage personal information like contacts and appointments. What if you could use wireless handhelds to provide better end user support for less money? In Part…
A user calls the help desk with a problem. All your technicians are out in the field, but one who is near the new problem sees an alert on the wireless handheld he is carrying. After finishing the first job,…
E-businesses’ push to connect more effectively with their customers will continue to drive robust spending on customer relationship management applications this year. Tech analyst firm eMarketer says spending on CRM will grow to $10.4 billion by the end of 2001,…
“We firmly believe these applications will change the way companies do business.” PeopleSoft Inc. has teamed up with JustTalk to release JustPractical with PeopleSoft CRM Sales application for eBusiness. Pleasanton, CA-based PeopleSoft is a leading provider of customer relationship management…
Sure, shopping online is quicker than getting in your car to travel to your favorite store, but how much quicker? Mountain View-based Envive Corp., a provider of e-Business performance management solutions, has put its technology to use to measure just…