CRM solution provider Quaero LLC has been added to the roster of Microsoft’s Certified Partner Program and was chosen for proficiency on the latest Microsoft technologies and adherence to Microsoft’s stringent qualifications for inclusion. The guidelines for Microsoft Certified Partners…
GartnerG2, a research division of advisory firm Gartner, Inc., released a new report, “Telematics Services: An Audience Builder, Not a Quick Buck,” that advises automakers to shift their focus regarding telematics from a short-term revenue opportunity to a critical customer…
Montana-based CRM solutions provider RightNow Technologies has released version 5.0 of its flagship application, Web eService Center. The self-service solution enables customers to draw upon the information of an integrated single knowledge base from any communication channel. RightNow Web eService…
San Francisco-based Banter Inc., developer of intelligent communication technologies, will present an online seminar (or “Webinar”) entitled, “Taking CRM to the Next Level: Making Automation Work.” Scheduled for Tuesday, Sept. 25, 2001 at 8:30 AM PDT, the Webinar will feature…
IBM and Netonomy have entered into a joint venture that will enable self-service capabilities to wireless operators. Netonomy, a global provider of e-care and e-commerce solutions for the wireless communications industry, will be one of over 20 application and content…
Research and advisory firm Gartner, Inc.’s CRM Summit Fall 2001 concluded last week with a revealing look into key issues surrounding customer relationship management strategies. The Summit, held September 10-12 in Orlando, Fla., focused on the theme, “Customer Loyalty —…
In a move initiated by recent tragic events and economic uncertainty, global customer relationship management (CRM) solutions provider TeleTech Holdings, Inc. has authorized a stock repurchase program. The initiative will allow repurchase of up to 10 percent of outstanding common…
Target Corp. is the latest company to create a strategic partnership with online retailer Amazon.com. The five-year alliance allows Target to utilize Amazon’s ordering and customer service systems on their current online sales sites, including target.com, MarshallFields.com, Mervyns.com and GiftCatalog.com.…
Orbitz, the online travel agency founded by American, Continental, Delta, Northwest and United airlines, will utilize Informatica Corporation’s eSite analytic application to enhance customer satisfaction. Orbitz experienced customer service problems when it was launched, due to overwhelming demand and traffic.…
The BackWeb® ProactiveTM solution from BackWeb Technologies will deliver software updates directly to Eastman Kodak Company’s consumers through its customer portal. “Kodak has been associated with top-quality photography and imaging in America for more than a century. The company’s forward-thinking…