IBM has released a new offering into the CRM space. IBM CRM Management Services is designed to help accelerate and reduce the risk of CRM deployment at mid-to-large size enterprises. Called a “plan, implement and run” offering, the solution addresses…
PwC Consulting, a business of PricewaterhouseCoopers, and Sun Microsystems, Inc. will join together to capitalize on their individual areas of expertise to deliver a customer relationship management solution to the market. The companies have collaborated for more than 10 years,…
Support.com Inc.’s Resolution Suite software platform has been chosen by Siebel Systems, Inc. to automate support operations and streamline systems management. Siebel selected the solution for its integration and comprehensive support capabilities, while also acknowledging the expertise of one of…
DataDistilleries has released the latest version of its CRM integrated suite, designed to enable companies to identify opportunities within the customer interaction. DD Series Version 3.0 consists of the Analytical Suite and the Real-Time Suite, which work with current CRM…
RightNow Technologies, a provider of Web-based customer service solutions, has hired Sean C. Forbes as the company’s vice president of marketing and business development. “It’s a tremendous win for RightNow to bring on an executive with Sean’s character, experience, and…
The Fall 2001 eCRM Conference and Exhibition will be sharing space with Internet World this year at New York’s Jacob K. Javits Convention Center, December 10-14. Prominent keynote speakers, comprehensive conferences and seminars, and the market’s leading eCRM vendors highlight…
Deloitte Consulting and Siemens Enterprise Networks LLC, a subsidiary of Siemens AG, have entered into an agreement to jointly pursue potential business opportunities in the security and CRM marketplace. “Deloitte Consulting and Siemens offer experience and a very complementary set…
Eyretel, a supplier of customer contact recording and analysis solutions, has applied its expertise to call centers with a product that enables management to analyze recordings of customer calls through natural language speech recognition technology. Used in conjunction with Eyretel’s…
Norwalk, Conn. consulting firm Peppers and Rogers Group has introduced an eight-module, customizable e-learning CRM program designed to help companies implement critical strategy tools. The program, 1to1® Catalyst, takes advantage of the Peppers and Rogers Group’s one-to-one strategy principles and…
Building on its powerful customer relationship management software, Siebel Systems Inc. has introduced a product designed to help authorities track down potential terrorists. Dubbed “homeland security,” the application will piece together valuable and disparate information that is scattered among various…