BroadVision, Inc.’s suite of enterprise self-service applications will be used to standardize the City of Chicago’s e-government initiatives, such as online bill payment and information portals for the city’s 3 million residents. The improvements, scheduled for Q4 of 2001, will…
In an effort to enhance its customer interaction management (CIM) offerings, business service solutions provider, divine, inc. has acquired Synchrony Communications, a Cincinnati-based company that develops CRM application suites. Synchrony builds truly Internet-architected software and remote-hosted services and uses its…
Vertical Alliance, Inc., a Philadelphia-based company specializing in customer interaction and ticketing solutions for the sports, media and entertainment industries, has released FanTrackerTM to integrate with its Vertical TrackerTM application. Individually, the applications provide comprehensive functions. Vertical Tracker is a…
Astea International Inc.’s AllianceEnterprise Suite has been selected by voice and data network integration services specialists Comm-Tract Corp. The comprehensive Astea software solution will integrate and automate Comm-Tract’s sales force automation, project management, customer service, field service and depot repair.…
SEDONA® Corporation will bring CRM expertise to CornerBank, a $170 million community bank with six branches in Kansas. “We chose this product because of its ability to integrate several different databases that we wanted to have easy access to,” said…
Avaya Inc., a global corporate communications provider, has released its newest CRM solution, the Avaya Interaction Center. The Avaya Interaction Center, powered by the Avaya Interaction Engine, is a flexible software solution that enables enterprises to deliver personalized customer service…
Online business publication, Economist.com, will implement KANA Response from CRM provider, KANA. With KANA e-mail management already in place, Economist.com can handle the 4,000+ inquiry e-mails per month that are generated from the more than one million registered users. KANA…
Pegasystems Inc. has developed a method for personalizing wealth management, enabling financial services organizations to deliver cost-effective, multi-channel CRM. PegaCRM Private Banking increases client satisfaction and loyalty while reducing acquisition, servicing and operational costs. “PegaCRM Private Banking software offers customizable,…
Yahoo! Inc.’s business communications division, Yahoo! Broadcast Services, has unveiled the Yahoo! Training Management Studio. The new service is designed to meet the growing need for rapid online training and initial offerings will include the skills deemed to be most…
Customer relationship solution providers, BroadVision, Inc. and Roundarch will collaborate to expand BroadVision’s Solution Value Proposition (SVP) program. SVP helps companies quantify the potential return on their strategic e-business initiatives while determining the most efficient, effective ways to rapidly realize…