Latin American companies, ABN Amro, Banco Um, Datamidia, Grupo Aval, and Sony Latin America, have recently chosen applications from E.piphany, Inc. to power their CRM strategies. E.piphany credits its significant customer wins to its support for Latin America by establishing…
Business intelligence solutions from Cognos® will aid Canadian wireless company TELUS Mobility with enterprise reporting, analysis, and CRM initiatives. The deployed self-serve solutions, Cognos Impromptu, Impromptu Web Reports®, PowerPlay Enterprise Server and PowerPlay®, will enable TELUS Mobility’s sales and marketing…
Convergys Corporation has expanded its global billing product line with the introduction of new features, resulting in a component-based next generation framework. This framework, at a cost of $100 million over the last three years, will speed the deployment and…
Market research firm InsightExpress has released an integrated and automated online survey solution that will enable companies to measure customer satisfaction. The new product, SatisfactionExpress, collects feedback after every customer interaction, preventing issues and problems from becoming critical. Whether operated…
Online CRM provider Salesforce.com has appointed Frank van Veenendaal to its executive management team as Senior Vice President of Sales and Service. Van Veenendaal will be responsible for overseeing sales, consulting services and customer support operations for the Americas as…
E-commerce companies that are in a hurry to implement a self-service application should take a look at the new offering from Banter Inc. Banter’s QuickStart program was designed to install Banter Self Help in less than 15 days, enabling an…
Natural language processing provider Leverance unveiled its new Language Enabling Application Platform (LEAP) during the October 24-26 SpeechTEK Conference and Exhibition in New York. LEAP is a customizable knowledgebase-driven software platform that can be embedded in third party software to…
Early adopters of the Microsoft® .NET My Services program, Onyx® Software Corporation and technology integrator Avanade, will collaborate on a number of .NET initiatives and have already completed work on a joint CRM technology prototype. Based on the Microsoft® Passport…
Australia’s leading wholesaler of grocery, general merchandise, liquor and tobacco, Metcash Trading Limited Australasia, has chosen Blue Martini Channels to centralize the management of its products, pricing, promotions and rebates. Blue Martini Channels, part of Blue Martini Software, Inc.’s eCRM…
In an effort to garner more market share, corporate networking provider Avaya and consulting service firm Accenture have joined forces to deliver a CRM solution designed to help enterprises increase operational efficiency, enhance and retain customer relationships and support revenue…