In addition to demonstrating it’s new retail solution, Blue Martini Software, Inc. announced the results of an e-mail poll of 1,300 registered attendees at the National Retail Federation Show in New York this week. The poll focused on the retailing…
San Francisco-based, natural language automation technology provider Banter has secured a $20 million round of funding led by Mayfield of Menlo Park, Calif., making this the second round of funding the venture capital firm secured for Banter. “Mayfield pioneered the…
What was once just a sales terminal can now be extended to gather real-time customer information at the point of the transaction. Blue Martini Software, Inc. unveiled its new marketing and sales applications designed to integrate with the IBM 4690…
Customer Inter@ction SolutionsTM magazine has chosen its 2001 Product of the Year, awarding the distinction to San Mateo, Calif.-based E.piphany, Inc. for its E.5 customer relationship management system. “Customer Inter@ction SolutionsTM magazine initiated the Product of the Year award program…
Contact center and customer support solutions from Eyretel enabled Tinker Federal Credit Union (TFCU), a $1 billion credit union with over 150,000 members, to dramatically improve their service to customers in nine months. TFCU’s customer care center is the main…
Internet service provider (ISP) EarthLink, Inc. will make strides in improving customer satisfaction via a newly implemented solution from KANA® — KANA ResponseTM. “EarthLink looked at several other e-mail solutions but chose KANA given its reputation as an industry leader…
Witness Systems, a global customer relationship solution provider and developer of the eQualityTM software suite, has announced the new members of its “Customer Advisory Committee” for 2001-2002, all of which are eQuality customers. The eQuality software suite offers integrated, multimedia…
PwC ConsultingTM, a business of PricewaterhouseCoopers, has released the results of the Multi-Channel Value Quantification survey. Conducted in August and September 2001, the survey was based on interviews with corporate decision-makers from 225 Global 2000 companies with at least $100…
Harte-Hanks Inc., the Texas-based global marketing company that provides CRM and related solutions, announced that Richard M. Hochhauser will succeed Larry Franklin as chief executive officer, assuming the position April 1, 2002. Franklin, who has been with the company for…
NativeMinds Inc., developer of online customer service software in the form of virtual representatives, has been awarded a patent that will smarten up their product. The patent for technology will allow virtual reps (vRepsTM) to interpret and respond accurately to…