NEWTON, MA–Meridien Research, a financial industry technology analyst firm, has released a report describing the strategic customer interaction issues facing financial services institutions with the adoption of online account aggregation. According to Meridien, the long-term acceptance of online aggregation for…
HONG KONG–Intermost Corporation, an enterprise e-commerce solutions provider focused on Greater China, has announced it has signed a strategic alliance agreement with US software developer Interact Commerce Corporation, a provider of mid-market electronic customer relation management software, to jointly develop…
ORLANDO, FL–Paladyne Corp. has announced it has completed the acquisition of e-commerce support centers, inc. (“ecom”), a privately held provider of electronic Customer Relationship Management (CRM) solutions based in Jacksonville, NC. Paladyne says John Foster will remain as Chairman and…
FREMONT, CA–Soffront Software, Inc., has announced the introduction of TRACKWeb Mobile, which they say allows full functional control over the TRACKWeb database and ubiquitous access to critical information anytime, anywhere, using a Personal Digital Assistant (PDA) device with an Internet…
ATLANTA–A survey has found that the majority of online shoppers are satisfied with the level of customer service they received in the last three months. While the survey reported that consumer spending for online purchases over the 2000 holiday season…
REDMOND & BELLEVUE, WA–Microsoft and Onyx Software have announced a multiyear global sales, marketing and technology development initiative to deliver CRM solutions to large global enterprises in specific vertical market segments, beginning with financial services. Microsoft says the first of…
SUNNYVALE, CA–Hyperion, a business analysis software developer, has announced a new agreement with IBM to integrate Hyperion’s suite of eCRM analysis applications with the IBM WebSphere Commerce Suite. The company says the combination of IBM WebSphere Commerce Suite and Hyperion…
ORLANDO, FL–Xchange, Inc. has introduced Xchange 7, a CRM solution they say is designed to leverage a company’s previous CRM investments in order to synchronize their activities and help transform customer relationships into profit. Xchange says the solution addresses a…
THE HAGUE, Netherlands–BT Syncordia Solutions, an e-business and communications solutions unit within BT Ignite, and ClientLogic Corp., a global provider of infrastructure and customer management solutions, have announced a strategic alliance that will deliver managed, one-stop e-CRM (customer relationship management)…
MILPITAS, CA–Altitude Software, Inc., a global provider of solutions for Unified Customer Interaction (uCI), has announced a co-marketing and deployment agreement with ClearCube Technology, developers of systems delivering dedicated, Intel-based PC functionality to hundreds of workstations from a centralized, rack-mounted…
DALLAS–ePartners, an eBusiness solutions provider for emerging middle market companies, says they are launching a series of CRM solution comparison seminars. They say the ePartners CRM Shootouts are free half-day application comparison seminars that provide senior level executives with an…
SAN JOSE, CA–Aspect Communications Corporation, a provider of customer relationship portals, and Cambridge Technology Partners, an eSolutions provider, have announced a partnership to provide companies with integrated solutions that they say facilitate cost-effective customer interactions that in turn generate revenue…
MOUNTAIN VIEW, CA–HearMe, a developer of next generation VoIP application technologies, has announced the interoperability of its HearMe CRM VoIP (Voice over Internet Protocol) application technologies with the Cisco Systems’ customer contact software platform delivering IP-based voice capabilities to market.…
SQUAW VALLEY, CA–Cap Gemini Ernst & Young (CGE&Y), a management and IT consulting firm, has announced the results of a major study regarding customer relationship management solutions and strategies. The company says the survey, administered to senior marketing, sales and…
PLEASANTON, CA–eConvergent, a Business Solution Provider (BSP) for electronic Customer Relationship Management (eCRM), has announced an alliance with eFORTIFY, eCRM Channel Consultants, a division of Information Management Associates, Inc (IMA). They say the partnership, will provide companies with best-of-breed eCRM…
VIENNA, VA–MicroStrategy Incorporated, a provider of business intelligence software, has announced the general availability of MicroStrategy CRM Applications, a suite of three products for analytical CRM and marketing automation. The company says these products will empower companies to build valuable…
SAN JOSE, CA–netFuturi, Inc. has announced the launch of what they call a revolutionary web-based software service. The company says this will provide virtually instant CRM for small and medium sized businesses. The privately-held netFuturi says their suite of products…
RESTON, VA–Sideware, a provider of online collaboration customer service solutions, has announced the launch of its Enterprise Interaction Suite (EIS) 3.0. The company says this will address the growing market demand for multi-channel customer service. According to Sideware, the EIS…
ALEXANDRIA, VA–CustomerLinx Corp., a knowledge-based customer relationship management specialist, say they have been chosen by Paradigm Direct, a player in the marketing services space, to build and deliver integrated customer care service solutions for Fortune 1000 companies. According to the…
BOSTON– Xchange, Inc., who say they specialize in turning customer relationships into profits, and Cap Gemini Ernst & Young, a management consulting and IT services firm, have announced an alliance to provide businesses with total CRM solutions. The company says…
SEATTLE–InstantService.com, a provider of real-time Web-based communications technology and eCRM integration for e-commerce sites, and Lipstream Networks, Inc., a provider of real-time voice over the Internet for business, have announced the integration of Lipstream’s real-time voice service into InstantService’s customer…
SAN FRANCISCO & KANSAS CITY, MO–salesforce.com, a deliverer of enterprise applications as online services, has announced an alliance with wireless carrier Sprint PCS. salesforce says the alliance will provide its online customer relationship management suite as part of the Sprint…
CHAPEL HILL, NC–In a report released by Best Practices, LLC, it was found that leading companies craft sophisticated IT strategies to provide enhanced customer service and that organizations that ignore IT’s escalating role in customer relationship management allow competitors to…
HACKENSACK, NJ–GoAmerica, Inc., a nationwide wireless data and Internet services provider and salesforce.com, a deliverer of enterprise applications and online services, have announced they will team to provide wireless access to salesforce.com’s customer relationship management services. The companies say the…
MINNEAPOLIS, MN–Worldtrak, a customer relationship management solutions provider, has announced the release of Worldtrak 5.0, the latest version of its Microsoft Outlook-native eCRM solution. Worldtrak says 5.0 includes significant upgrades to the Worldtrak customer support module and Outlook interface, and…
NEW YORK–Sun Microsystems, Inc., and E.piphany, Inc., who recently inked a strategic alliance, have announced they have teamed to provide retailers with E.piphany’s next generation customer relationship management (CRM) solution running on the Solaris Operating Environment. The companies say they…
NEW YORK–Relavis Corporation, developer of Relavis eBusinessStreams, a collaborative CRM solution, has announced a global alliance with Lotus Corporation, an IBM company. Relavis says the scope of the alliance includes worldwide joint marketing, collaborative selling, software integration, and shared implementation…
STAMFORD, CT–According to a just completed survey of consumers by Gartner Group, Inc., 24.5 million Americans bought holiday gifts online this past season, totaling nearly $6.2 billion. Gartner also estimates that $2.6 billion in online sales were lost from consumers…
BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other organizations, has announced that it has added nine new members to its CRM Solutions Alliance Network for application and technology providers and systems integrators. The company…
SAN DIEGO–The Software Support Professionals Association has announced the launch of the online Market Research Center in a Partnership with InsightExpress. According to the SSPA, Supportgate.com Community Members will be able to create their own customized customer satisfaction survey in…
LOS ANGELES– PeopleSupport, Inc., an e-customer relationship management provider, says it has been able to continually streamline costs by moving some of its operations overseas. But, they say, they had to find an Americanized culture and did so in Manila,…
BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other organizations, has announced a reseller agreement with Computer Instruments, Inc., a member of the Avaya CRM Solutions Alliance Network. Avaya says that under the terms of…
PLEASANTON, CA–PeopleSoft Inc., a eBusiness application provider, has announced the on-time delivery of PeopleSoft Customer Relationship Management (CRM) Analytics, a pure internet suite of applications that the company says enables businesses to measure the effectiveness of sales, marketing, and customer…
LITTLE ROCK, AR–Acxiom Corporation, a Customer Data Integration (CDI) solutions provider, has announced an alliance with IBM focused on providing clients of both companies with end-to-end solutions for business intelligence, data management and customer relationship management. Acxiom says the alliance…
SAN MATEO, CA & DENVER, CO–Zelerate, Inc., a provider of accelerated e-commerce solutions, and Jabber.com, Inc., a provider of commercial Jabber software and services and a subsidiary of Webb Interactive Services, Inc., have announced they have entered into a comprehensive…
ATLANTA–Ockham Technologies, Inc., a sales management automation (SMA) firm, has announced a partnership with Nextera Enterprises, a global consulting firm offering end-to-end Customer Relationship Management and Human Capital Management solutions, including developing and implementing sales and marketing strategies. The companies…
BILLERICA, MA–WebDialogs, Inc., a provider of enhanced voice and multimedia communication services, has announced its partnership with IRT, a provider of customer relationship marketing services and contact marketing programs. WebDialogs says that IRT clients can now combine voice capabilities with…
ORLANDO, FL–Paladyne Corp., a developer of component-based data integration solutions, and e-commerce support centers, inc. (‘ecom’), an outsourced eCRM solutions provider, say they have signed a definitive merger agreement. According to the agreement, ecom will become a wholly owned subsidiary…
SANTA ANA, CA–The 11th Annual Call Center & CRM Solutions Conference & Exposition, taking place in Dallas January 22-25, will have a former U.S. senator and presidential candidate as its keynote speaker. According to Advanstar Communications, producer of the event,…
ANDOVER, MA–What is being billed as “the largest CRM event in the world” will take place at McCormick Place in Chicago February 13th through the 15th, 2001. DCI, a producer of information technology conferences, trade shows and expositions, is hosting…
BALTIMORE & TORONTO–SITEL Corporation, a contact center firm supporting CRM solutions, says they are opening two new contact centers to further their North American expansion, in Montreal, Quebec and St. Catharines, Ontario. They’re expected to open in January 2001 and…
PRINCETON, NJ–Thanks to competition and deregulation, energy companies are increasingly using electronic billing as a way to attract and hold on to customers. According to a white paper published by Montgomery Research, Ronald W. Averett, president and COO of Princeton…
ARLINGTON, VA–Applied Predictive Technologies (APT), a provider of adaptive Customer Relationship Management (CRM) marketing optimization software platforms for online and brick-and-mortar businesses, has launched its Adaptive Marketing Suite v1.0. The company says this is a first-of-its-kind product suite that leverages…
CHICAGO–If you’re seeking to invest in CRM software in the new year, a recently completed study says you should look at the vendor’s ability to integrate customer service applications across multiple communication channels and customer touch points. Doculabs, an independent…
BALTIMORE & MUMBAI, INDIA–SITEL Corporation, a contact center firm supporting CRM solutions, and Tata International, part of India’s Tata Group say they have completed their 50/50 joint venture that was announced in September 2000. The agreement was subject to corporate…
LOS ANGELES–Cleartop, a company that offers an online customer communications solution for small to mid-sized businesses, has announced partnerships with small business service providers GotMarketing.com, NetLedger, Rackspace and TeleBright. Cleartop says the partnerships will give their customers access to “best…
SAN JOSE, CA–As more companies set up Web-enabled systems to interact with their customers, CRM services have become more important. This, according to Dataquest Inc., a division of the Gartner Group. Dataquest sees the CRM services market reaching $19.9 billion…
GOLDEN, CO– Invensys CRM, a provider of customer relationship management solutions, has announced the release of an enhanced suite of CRM applications they say will help business-to-business enterprises shorten the sales cycle and maximize results. The company says the integrated…
TORONTO, CANADA & CHICAGO, IL–Delano Technology Corporation, a provider of interaction-based CRM solutions, and Braun Consulting, Inc., a professional services firm offering customer-focused business solutions, have announced an alliance to jointly deliver customer intelligence solutions. Braun says it will also…
PALO ALTO, CA–The Age of CRM is upon us and an upcoming webcast supposedly will help companies understand the challenges they face in order to be successful. Georges Tsitos, the Managing Director of LaserCom, will discuss three challenges organizations must…