LivePerson , an ASP that provides services designed to allow companies to offer real-time online customer interaction, today announced LivePerson Service Edition — Platinum Series, which features integrated chat, e-mail and knowledgebase capabilities through a single interface. “This is a…
Effective immediately, Silicon Valley-based Support.com, Inc. will change its name to SupportSoft, Inc., representing the company’s increased scope and focus on enterprise-wide software. The company’s URL will reflect the change, but the stock will continue to trade on the NASDAQ…
Germans who utilize their online postal service, Deutsche Post, will be receiving more personalized service, thanks to CRM solutions from Art Technology Group, Inc. (ATG). The site will use the ATG Enterprise Commerce Suite, the ATG Consumer Commerce Suite and…
IBM will begin to include Support.com, Inc.’s automation solutions within its newly released ThinkPad notebooks and NetVista desktops, in accordance with an eSupport initiative forged last year. The pairing is the result of an effort to automate and personalize customer…
Online CRM service provider, salesforce.com, continues its globalization efforts with the introduction of German and Japanese language versions with plans to deliver Swedish and Spanish counterparts in the next six months. Salesforce.com already made significant inroads into the foreign markets…
A joint bid from CRM solution provider Onyx® Software Corporation and global professional services firm Deloitte Touche Tohmatsu has resulted in a contract with the London Borough of Brent in the United Kingdom with another three local government authorities to…
LivePerson, Inc.’s real-time communications solutions will add a Java-based version to its product line, giving Mac, Linux, Unix, and Network Stations a new level of live customer care functionality. The Java-based version of the software merges the benefits of a…
Florida Water will implement solutions from Aspect Communications Corporation in an effort to improve service to the customers in 120 communities and 27 counties that utilize the 15 billion gallons of fresh water it provides each year. “We used the…
“Despite all the advances in the wireless technology itself, the way we typically service and manage customers is still stuck in the stone age by comparison,” said Simon Williams, president and CEO of INSolutions. Wireless software provider, INSolutions Limited, has…
CRM consulting and systems integration company ZAMBA Solutions was selected by Symbol Technologies, Inc. to provide contact center and integration support. The implementation included a front-end enterprise customer management solution, a support and contracts system for call handling, task routing,…