Altitude Software, ClearCube Technology In Co-Marketing & Deployment Agreement

eCRMGuide.com Staff

Updated · Jan 26, 2001

MILPITAS, CA–Altitude Software, Inc., a global provider of solutions for Unified
Customer Interaction (uCI), has announced a co-marketing and deployment agreement with ClearCube
Technology, developers of systems delivering dedicated, Intel-based PC functionality to hundreds
of workstations from a centralized, rack-mounted environment. The companies say that, under the
terms, they will jointly sell, deploy and use each other’s products and that, for
enterprise call centers, the hybrid solutions offer strong eCRM capabilities, deployed and
managed at less expense and with greater ease-of-use.

According to Altitude, the agreement focuses on Altitude’s uCI 2000 and ClearCube’s C3
platforms. They say Altitude uCI 2000 is the first fully integrated eCRM solution to provide a
comprehensive view of all interactions across multiple touchpoints including telephony,
e-mail, Web and Wireless Application Protocol. ClearCube’s next generation C3 architecture
provides companies with the ability to lower operation costs while increasing the security and
manageability of their computing assets, all while enjoying the high performance level of a
standard PC.

“Both technologies simplify and strengthen a specific function — there’s great symmetry in
this relationship,” said Steve Holmes, Altitude Software general manager of North America.
“Altitude provides the entire call center with an opportunity to maximize customer
relationships. ClearCube allows IT staff to effectively manage entire PC environments.
Together, we bridge the front and back end, enabling an enterprise to quickly respond to
customers and market changes and seize competitive advantage.”

“We offer two distinct but extremely complementary technologies,” said Mike Frost, president
and chief executive officer of ClearCube. “The resulting solutions will offer hardware that
ensures unmatched management of desktops, supporting a CRM software platform allowing for
unequalled customer service and relationship management. Together, Altitude and ClearCube
are bringing a true end-to-end solution for establishing, running and managing a vast call
center.”