Paladyne and ecom Sign Merger Agreement

eCRMGuide.com Staff

Updated · Dec 27, 2000

ORLANDO, FL–Paladyne Corp., a developer of component-based data integration solutions, and
e-commerce support centers, inc. (‘ecom’), an outsourced eCRM solutions provider, say they
have signed a definitive merger agreement. According to the agreement, ecom will become a
wholly owned subsidiary of Paladyne.

John D. Foster, Chairman and CEO of Paladyne said: “Combining ecom’s leading edge,
web-enabled customer contact support services with Paladyne’s advanced data integration
software positions the new entity to provide unique customer benefit in the rapidly
growing electronic Customer Relationship Management market. We have a proven business
model, domain expertise in eCRM and a strong, experienced team to deliver customer and
shareholder value.”

Paladyne says Foster will remain as Chairman and CEO of the combined entity, while Terrence
J. Leifheit, current ecom CEO will become President and COO of Paladyne.

Leifheit commented: “With our solid customer base and proven ability to deliver quality
solutions, adding Paladyne’s proprietary Datagration software to the mix moves us
beyond being a pure service company. We will, for example, utilize our software to help
our clients link disparate data sources to create a “single view” of their customers. This
also allows us to enhance our contact support service through higher incidence of one
contact problem resolution or improved sales effectiveness, thus directly and positively
impacting our client’s bottom line.”

The company says all financing contingencies have been removed and the merger is
expected to close when remaining details are concluded in the first quarter of 2001.