GoAmerica, salesforce.com Announce Wireless Access To Leading CRM Applications

eCRMGuide.com Staff

Updated · Jan 17, 2001

HACKENSACK, NJ–GoAmerica, Inc., a nationwide wireless data and Internet services
provider and salesforce.com, a deliverer of enterprise applications and online services,
have announced they will team to provide wireless access to salesforce.com’s customer
relationship management services. The companies say the combined offering will enable
salesforce.com customers to access essential business services and data over major
wireless devices and networks. They expect the offering to be available in the
first quarter of 2001.

The companies say salesforce.com will integrate its application with GoAmerica’s Go.Web
service to enable secure wireless access to critical customer information including
opportunities, contacts, lead generation systems, reports and calendaring along with
complete access to email, intranets and the Internet. They also say that both companies
will be in a position to market and sell each other’s products and services and that the
Go.Web technology compresses, encrypts and reformats data, optimizing it for
viewing on a variety of wireless devices and data networks.

“It is easy to see how wireless communication is changing the way companies interact with
their employees and customers,” said Joe Korb, president of GoAmerica. “Sales
professionals spend the majority of their business days outside of the office and access
to critical data while on the road can dramatically increase productivity and shorten
sales cycles. We are delighted that salesforce.com has chosen to integrate with Go.Web to
extend the value of their widely used and respected customer relationship management
applications that dominate the small to medium sized business markets.”

According to the Yankee Group, by the year 2000, almost 30 percent of large North
American corporations were expected to provide wireless Intranet access to field
service and sales personnel. By the year 2002, there could be as many as 25 million
wireless data users.

“In today’s increasingly mobile workplace, wireless access is essential for developing
and maintaining strong relationships with business customers,” said John Dillon,
president and CEO of salesforce.com. “We’re pleased to be working with GoAmerica to
provide ubiquitous access to our online enterprise services via a variety of wireless

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