Paladyne, e-commerce support centers Close Merger

eCRMGuide.com Staff

Updated · Feb 02, 2001

ORLANDO, FL–Paladyne Corp. has announced it has completed the acquisition of e-commerce
support centers, inc. (“ecom”), a privately held provider of electronic Customer
Relationship Management (CRM) solutions based in Jacksonville, NC.

Paladyne says John Foster will remain as Chairman and CEO of Paladyne Corporation, while
Terrence J. Leifheit, current ecom CEO will become President and COO. The company says it
will market its full suite of CRM solutions under the ecom brand.

“We foresee tremendous growth opportunity in developing and delivering complete CRM
solutions,” said Foster. “We will address not only third party customer support needs, but
will use technology and our proprietary software to increase our clients’ profitability.
This, plus our ability to reach beyond only outsourced opportunities in a large and rapidly
growing market, makes for a very exciting future.”

Terry Leifheit added, “We bring a simple but powerful value proposition to the market. We
provide superior customer support, focusing particularly on web-based technical support
applications, and add value to that based on our early experience with e-commerce and now
data integration software. The ramp-up based on our current clients’ expansion plans alone
gives me confidence we can obtain the growth projections we are planning. And the experience
that John and our senior team already possess provides the capacity to manage a much larger
Company in a profitable manner.”