Zelerate, Jabber.com Team On CRM Solutions With Instant Messaging, E-Commerce

eCRMGuide.com Staff

Updated · Jan 09, 2001

SAN MATEO, CA & DENVER, CO–Zelerate, Inc., a provider of accelerated e-commerce solutions,
and Jabber.com, Inc., a provider of commercial Jabber software and services and a subsidiary
of Webb Interactive Services, Inc., have announced they have entered into a comprehensive
strategic marketing and referral agreement.

Under the terms of the agreement, Zelerate will promote Jabber’s open-source technologies
along with Jabber.com’s commercial solutions and professional services for instant messaging
to Zelerate customers as a solution for real-time customer relationship management (CRM) and
other immediate communications needs. For its part, Jabber will offer its customers the
e-commerce software and professional services of Zelerate. While financial arrangements were
not disclosed, both companies say they will embark on joint promotion, market development
and customer referral activities immediately.

“Businesses running Zelerate software depend upon us to offer an array of options that best
reach target audiences,” said Bonnie Crater, president and CEO of Zelerate, Inc. “Our
arrangement with Jabber will provide a full set of communications tools that can enrich the
offerings of our customers.”

“We’re pleased that Zelerate has selected Jabber as the foundation for solutions that
integrate e-commerce and instant messaging. We believe that partnerships such as this with
world-class enterprise software vendors will accelerate the adoption of Jabber within the
enterprise markets and help drive growth and demand for our commercial products and
services,” said Andre Durand, founder of Jabber.com. “Our relationship with Zelerate will
help us identify new markets where instant messaging can play a critical role in customer
retention.”

Zelerate and Jabber say their offerings are designed to work with major operating systems.