eCRM Guide, your source for news on CRM (customer relationship management) since 2000, will soon become Enterprise Apps Today to reflect our growing coverage of all enterprise applications. EnterpriseAppsToday.com is already live, and has sections dedicated to CRM, business intelligence,…
Sage North America has recently announced general availability of SageCRM v7.0. According to the company in its news release, the latest version of SageCRM introduces an interactive dashboard and new user navigation to help users better manage customer-focused activities and…
Teredata Corporation has announced the optimization of SAS Marketing Automation for Teredata. "Teradata Corporation is a leading provider of Enterprise Data Warehousing (EDW) solutions, including enterprise analytic technologies and services worldwide," according to Zacks. "SAS and Teradata together provide business…
On-demand business software provider NetSuite has introduced the SuiteFlow workflow management solution. "SuiteFlow, like many of today’s workflow software products, provides a way to set up complex workflows using a graphical view," writes FierceContentManagement’s Ron Miller. "This enables customers to…
Microsoft has introduced a customized version of Microsoft Dynamics CRM for nonprofits and NGOs. "Although the software platform has traditionally focused on business management, additional tools in this edition include donation and pledge management, basic membership management, basic volunteer tracking,…
MeLLmo has introduced the Raombi app for the iPad, which is designed to help companies turn business reports into interactive mobile dashboards. "Roambi ES gives users the flexibility to instantly transform [an] existing BI solution into a cutting-edge mobile reporting…
nGenera has introduced CIM 9, which adds social media and community functionality, as well as integration with legacy CRM solutions, to its Customer Interaction Management suite. "CIM 9.0 aims to make the contact management center better at getting the message…
CommSoft has introduced CommBI, a business intelligence and reporting tool that’s pre-integrated with the company’s flagship iCommVergence OSS/BSS solution. "CommBI is a fully integrated solution that enables service providers to have a central facility for storing and viewing information, with…
Oracle has introduced Oracle CRM On Demand Release 17, the latest version of its CRM software. "The updated product will… allow Oracle customers to perform product as well as revenue forecasting," writes V3.co.uk’s Rosalie Marshall. "This will allow sales staff…
SalesFUSION has introduced Version 1.1 of its Microsoft CRM Marketing Accelerator, which embeds demand generation functionality into Microsoft Dynamics CRM. "Among the noteworthy features of the Microsoft CRM Marketing Accelerator are web visitor tracking and web analytics, advanced B2B e-mail…
Maximizer Software has launched Maximizer CRM 11, an update to the company’s comprehensive CRM application. "Maximizer Mobile gives the user real-time information in the field including customers’ history, leads, sales opportunities, dashboards, customer service cases, documents, and schedules," writes BlackBerry…
Contactology has introduced a new importer for Tactile CRM, enabling Tactile users to add CRM contacts directly to their email marketing solution. "Tactile is the fourth CRM importer added to Contactology," according to RFPConnect. "Past drivers include SalesForce, SugarCRM, and…
Knouen Technologies has announced a new mobile CRM software solution called Knouen Mobile. "The firm said the new software allows users to connect to Oracle Siebel CRM using their smartphone," according to Northwest Innovation. "According to Knouen, the new offering…
Mindjet has announced the availability of Mindjet Deal Navigator, a SaaS application that automatically generates organizational charts from Salesforce CRM data. "Salespeople want simple tools to help them win more and win faster," says company CEO Scott Raskin. "Mindjet Deal…
Datatech SmartSoft has introduced the real-time address validation solution AccuMail Verify. "Based on its award-winning AccuMail address correction engine, AccuMail Verify utilizes powerful address targeting technology that allows the user to drill down through possible address options as an address…
Progress Software has introduced the Response Process Management (RPM) suite, which provides comprehensive visibility, Business Event Processing (BEP) and Business Process Management (BPM), all on a single platform. "[The] new suite provides business users with real-time visibility into business processes…
Commence Corporation has announced the planned release of Commence RM 4.0, which will ship by the middle of the second quarter. "Today’s customers are seeking enhanced functionality coupled with ease of use," says company CTO Todd Pape. "RM 4.0 will…
PivotLink has introduced the ReadiMetrix suite of on-demand business intelligence apps for sales, marketing and human resources. "According to PivotLink CEO Quentin Gallivan, ReadiMetrix applications are designed to allow specific types of business users to begin working with a business…
Alacra, Inc. has introduced PulsePro, an application designed to extract pertinent information from Web-based news alerts, headlines and press releases. "[PulsePro] extracts only pertinent business events, including analyst comments, CEO remarks, M&A rumors and debt restructurings," writes Advanced Trading’s Ivy…
SAS has introduced SAS Customer Link Analytics, a solution designed to leverage connections between leaders, followers and others in social communities. "According to SAS, the Customer Link Analytics software incorporates role-based variables into segmentation models and helps marketers to create…
SugarCRM has announced the launch of its new Open+ partner program. "The company intends to offer partners better incentives to recommend SugarCRM to their customers and increase the market reach of the CRM application," according to The H Open Source.…
Get Satisfaction has announced the launch of the Social Engagement Hub for Facebook Pages, created by Involver using the Get Satisfaction API. The new offering, Mashable’s Jennifer Van Grove writes, "gives brands and businesses the ability to integrate the entire…
Microsoft has announced plans to make Office 2010 available to businesses on May 12th, a month before the solution is released for consumers. "A Microsoft executive… indicated in a blog posting that Office 2010, SharePoint 2010, Visio 2010 and Project…
Socialtext has launched version 4.0 of its enterprise social software platform. "There are several new features, a number of them revolving around helping users find what’s useful in all the activity and chatter of a big organization by focusing on…
CRM vendor RightNow has introduced a new SaaS pricing and licensing model. "RightNow contends that while SaaS has changed the way companies use IT, providing benefits like faster implementations and quicker innovation, contractual engagements are wracked by the same problems…
NetSuite has introduced a new channel sales program, the NetSuite SP100 Program, through which it will pay partners 100 percent margin on the first year’s sales value of a new customer subscription, then 10 percent on renewals. "The company’s existing…
NetSuite, a provider of on-demand CRM, accounting, e-commerce and ERP software, announced today that a number of Microsoft resellers have become part of the NetSuite channel. According to NetSuite, the new reseller program offers discounts on internal system usage, free…
KnoahSoft, a provider of multi-channel outsourcing services, today announced the general release of its KnoahsARK agent performance management software suite. The role-based software is designed to ensure the right user gets the right tools and right information at the right…
InQuira, a San Bruno, Calif.-based provider of Web-based CRM applications, earlier this week announced the release of InQuira 6.5, which features multi-lingual support, Siebel 7 Integration Adapter, a dictionary builder, and automated e-mail response functionality. InQuira software is designed to…
Hosted CRM applications continue to gain market acceptance, according to a new report by Aberdeen Group, a Boston-based market research firm. According to the report, Hosted CRM Popularity Continues to Grow, 35 percent of survey respondents said they currently use…
LivePerson , an ASP that provides services designed to allow companies to offer real-time online customer interaction, today announced LivePerson Service Edition — Platinum Series, which features integrated chat, e-mail and knowledgebase capabilities through a single interface. “This is a…
Effective immediately, Silicon Valley-based Support.com, Inc. will change its name to SupportSoft, Inc., representing the company’s increased scope and focus on enterprise-wide software. The company’s URL will reflect the change, but the stock will continue to trade on the NASDAQ…
Germans who utilize their online postal service, Deutsche Post, will be receiving more personalized service, thanks to CRM solutions from Art Technology Group, Inc. (ATG). The site will use the ATG Enterprise Commerce Suite, the ATG Consumer Commerce Suite and…
IBM will begin to include Support.com, Inc.’s automation solutions within its newly released ThinkPad notebooks and NetVista desktops, in accordance with an eSupport initiative forged last year. The pairing is the result of an effort to automate and personalize customer…
Online CRM service provider, salesforce.com, continues its globalization efforts with the introduction of German and Japanese language versions with plans to deliver Swedish and Spanish counterparts in the next six months. Salesforce.com already made significant inroads into the foreign markets…
A joint bid from CRM solution provider Onyx® Software Corporation and global professional services firm Deloitte Touche Tohmatsu has resulted in a contract with the London Borough of Brent in the United Kingdom with another three local government authorities to…
LivePerson, Inc.’s real-time communications solutions will add a Java-based version to its product line, giving Mac, Linux, Unix, and Network Stations a new level of live customer care functionality. The Java-based version of the software merges the benefits of a…
Florida Water will implement solutions from Aspect Communications Corporation in an effort to improve service to the customers in 120 communities and 27 counties that utilize the 15 billion gallons of fresh water it provides each year. “We used the…
“Despite all the advances in the wireless technology itself, the way we typically service and manage customers is still stuck in the stone age by comparison,” said Simon Williams, president and CEO of INSolutions. Wireless software provider, INSolutions Limited, has…
CRM consulting and systems integration company ZAMBA Solutions was selected by Symbol Technologies, Inc. to provide contact center and integration support. The implementation included a front-end enterprise customer management solution, a support and contracts system for call handling, task routing,…
In addition to demonstrating it’s new retail solution, Blue Martini Software, Inc. announced the results of an e-mail poll of 1,300 registered attendees at the National Retail Federation Show in New York this week. The poll focused on the retailing…
San Francisco-based, natural language automation technology provider Banter has secured a $20 million round of funding led by Mayfield of Menlo Park, Calif., making this the second round of funding the venture capital firm secured for Banter. “Mayfield pioneered the…
What was once just a sales terminal can now be extended to gather real-time customer information at the point of the transaction. Blue Martini Software, Inc. unveiled its new marketing and sales applications designed to integrate with the IBM 4690…
Customer Inter@ction SolutionsTM magazine has chosen its 2001 Product of the Year, awarding the distinction to San Mateo, Calif.-based E.piphany, Inc. for its E.5 customer relationship management system. “Customer Inter@ction SolutionsTM magazine initiated the Product of the Year award program…
Contact center and customer support solutions from Eyretel enabled Tinker Federal Credit Union (TFCU), a $1 billion credit union with over 150,000 members, to dramatically improve their service to customers in nine months. TFCU’s customer care center is the main…
Internet service provider (ISP) EarthLink, Inc. will make strides in improving customer satisfaction via a newly implemented solution from KANA® — KANA ResponseTM. “EarthLink looked at several other e-mail solutions but chose KANA given its reputation as an industry leader…
Witness Systems, a global customer relationship solution provider and developer of the eQualityTM software suite, has announced the new members of its “Customer Advisory Committee” for 2001-2002, all of which are eQuality customers. The eQuality software suite offers integrated, multimedia…
PwC ConsultingTM, a business of PricewaterhouseCoopers, has released the results of the Multi-Channel Value Quantification survey. Conducted in August and September 2001, the survey was based on interviews with corporate decision-makers from 225 Global 2000 companies with at least $100…
Harte-Hanks Inc., the Texas-based global marketing company that provides CRM and related solutions, announced that Richard M. Hochhauser will succeed Larry Franklin as chief executive officer, assuming the position April 1, 2002. Franklin, who has been with the company for…
NativeMinds Inc., developer of online customer service software in the form of virtual representatives, has been awarded a patent that will smarten up their product. The patent for technology will allow virtual reps (vRepsTM) to interpret and respond accurately to…