NetSuite Adds Workflow Management to ERP, CRM Software

eCRMGuide.com Staff

Updated · Apr 09, 2010

On-demand business software provider NetSuite has introduced the SuiteFlow workflow management solution.

"SuiteFlow, like many of today’s workflow software products, provides a way to set up complex workflows using a graphical view," writes FierceContentManagement’s Ron Miller. "This enables customers to set up workflows for common activities, such as subscription updates."

"The product lets users establish tasks, reminders and customer notifications, sales processes that include mandatory data entry, follow up tasks and rep notifications, and customer support processes — including inactivity reminders, escalations and service level agreement (SLA) enforcement," Miller writes. "All of this can be automated to move through NetSuite’s family of products."

"NetSuite has always focused on delivering power, insight, and ease of user to every business user, not just IT staff," says company chairman and CTO Evan Goldberg. "Comprehensive process management was the last frontier in breaking down those walls. SuiteFlow represents the ultimate intersection of people, process and technology, and a quantum leap in empowerment for business users."

Click on the following to read the FierceContentManagement article: NetSuite brings workflow to Cloud ERP suite