John Roberts is a man on a mission to change the CRM industry. As the founder and CEO of open source startup SugarCRM, Roberts is competing in an industry with strongly entrenched and well-financed competitors. Roberts officially launched SugarCRM in…
Article courtesy of Internetnews.com. With the 4.5 release of its open source CRM package, SugarCRM is capitalizing on its growing popularity in the space, with downloads doubling from 400,000 to 800,000 in six months and a Microsoft partnership highlighting its…
SugarCRM 4.0 is set to debut this week with new features in the commercial open source CRM enhanced workflow, reporting and marketing automation software. The latest version is the seventh major release since SugarCRM started back in April 2004 in…
Immediate customer interaction is often the key to increased customer satisfaction and sales for both bricks and mortar retailers and for e-commerce businesses as well. Crafty Syntax Live Help (CSLH) is an open source solution that helps customer interaction with…
Open source CRM vendor SugarCRM hopes its new offering, which comes in professional and open source flavors, is even sweeter than its predecessors. Sugar Open Source Edition 2.5 expands the CRM interface to include Web portal tools, according to the…
Surveys have always played a critical role in developing marketing strategy and measuring user/customer response. However, creating, managing and delivering surveys hasn’t always been easy or cost effective. The latest tool from the WebSurveyor Corporation, the self-titled WebSurveyor 5.0 hopes…
Verisign has launched its new name server initiative, a move designed to improve the speed with which .com and .net DNS zone files are updated. VeriSign Naming and Directory Services (VNDS) promises to update the core 13 .com and .net…
Customer relationship management software and sales force automation are favored ticket items with small and medium-sized businesses, according to a report from AMI-Partners. The firm’s study of the 2003 U.S. Enterprise Software Market found that small and medium sized businesses…
In a show of force and determinism, PeopleSoft made a barrage of announcements at its Las Vegas Leadership Summit, touching on virtually all aspects of its business. For starters, the company launched the latest version of PeopleSoft Enterprise CRM versions…
A handful of large and mid-tier software vendors are rumbling about what customers really want as the enterprise resource planning (ERP) sector continues to define itself. The marketplace, which includes collaborative suits such as Customer Resource Management (CRM), Human Resource…