Category Retail

Marketing Automation Heats Up

While TV transformed the art of marketing, bringing endless products and services into people’s living rooms, the internet with its infinitely superior tool chest has revolutionized marketing in ways TV could never emulate. The internet enables instant tracking and analytics,…

Oracle Combines CRM, Ecommerce with ATG Acquisition

Oracle (NASDAQ: ORCL) announced today that it has agreed to acquire Art Technology Group (NASDAQ: ARTG) in a move that will combine Oracle’s customer relationship management (CRM) application portfolio with Art Technology’s ecommerce solutions. “Driven by the convergence of online…

The Downside of Fax-to-Order Process Automation

Companies have come to understand the day-to-day pain of in-bound fax orders and also know that manual processing causes errors. As reported in this article on CRM Buyer, fax-to-order automation efforts are often failed attempts at dealing with this type…