Chief data officers (CDOs) are playing a strategic role in many — though not all — organizations, thanks to the importance of analytics, Big Data and data science in the enterprise. For CDOs to be considered strategic, they must operate…
Field service software is a hot area right now and getting hotter as companies recognize the importance of providing good customer service. According to Aberdeen Group, the worldwide field service management (FSM) market is worth around $18 billion annually and…
Data visualization has come a long way in recent years. Where once you might get an occasional bar chart or pie chart as part of a business intelligence (BI) report, now software can tailor graphically appealing screens to different types…
It’s been a decade since Hadoop became an Apache software project and released version 0.1.0. The open source project helped launch the Big Data era, created a foundation for most of the big cloud platform providers and changed how enterprises…
While many vendors sell analytics software, not all of them provide predictive analytics, a far more specialized field. Unlike more traditional analytics, predictive analytics typically involves sophisticated techniques such as predictive modeling, data mining, machine learning and statistical algorithms. The…
If you want to know what’s likely to happen in your business, you need predictive analytics. Predictive analytics is distinct from descriptive analytics, which shows what happened and when, and diagnostic analytics, which deals with why events happened in the…
While predictive analytics used to be the sole purview of data scientists and a few highly skilled analysts, it is gradually becoming more accessible to mainstream users. Vendors are finding ways to instantly expose insights into software applications and business…
The corporate intranet tries to be a lot of things to a lot of people: a repository for workplace documents, a channel for social collaboration, an employee help desk and a content distribution tool. Yet the intranet does not perform…
CRM market leaders Salesforce, SAP, Oracle and Microsoft account for less than half of the total CRM market. Gartner has estimated that more than 900 companies sell CRM software. Why is the CRM market so fragmented? When Enterprise Apps Today…
Earlier this year a CDW survey revealed that analytics is a top priority for two thirds of decision-makers in the health care industry. Nearly 70 percent of respondents said they were planning for or already implementing analytics. This is no…
