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Pawar Pramod

7 Solutions to Boost CRM Performance

7 Solutions to Boost CRM Performance Even after investing in big CRM systems from companies like Salesforce, many companies buy solutions that help with routine – but important – tasks like contact management. Altify The solution: Altify‘s Max is an “augmented…

BPM and CRM Better Together: Page 2

Forrest Burnson, a CRM specialist at Software Advice, noted that the best time for CRM and BPM integration may be when an older CRM system is going to be upgraded. The latest CRM packages often come with some kind of business…

Buying Guide: Call Center Software: Page 2

ShoreTel Connect Contact Center for CLOUD: ShoreTel has noticed trends such as the dominance of cloud deployments, the blurring of the boundary between the customer service organization and the rest of the organization, the demand for tighter integration between contact…

8 More CRM Options, from Aptean to Zoho

8 More CRM Options, from Aptean to Zoho While CRM leaders like Salesforce command much of the market share, smaller vendors provide more specialized options. EDITOR’S PICK MOST POPULAR » On Way to Omni-Channel, Retailers Try Beacons and More Chief Data…