“To be successful, practitioners must be able to work effectively with the business side to ask the right questions and have a solid understanding of the limitation of predictive analytics techniques,” said Stefan Schmitz, vice president of Product Management at…
FICO FICO is best known in the credit report business. That alone gives it the credentials to succeed in predictive analytics. After all, how difficult must it be to score every person in the U.S. on whether they will pay their…
With all of the new business intelligence tools and technologies available, it doesn’t make sense to use a single approach to BI. I interviewed Cindi Howson, founder of the BI Scorecard and author of “Successful Business Intelligence: Secrets to Making BI a Killer…
7 Solutions to Boost CRM Performance Even after investing in big CRM systems from companies like Salesforce, many companies buy solutions that help with routine – but important – tasks like contact management. Altify The solution: Altify‘s Max is an “augmented…
4 CRM Giants: Salesforce, Microsoft Dynamics, Oracle and SAP CRM market leader Salesforce and top-tier competitors Microsoft Dynamics, Oracle and SAP are tweaking their CRM product portfolios. Salesforce Salesforce has unveiled the Lightning Experience, which comes first to the Sales Cloud,…
Forrest Burnson, a CRM specialist at Software Advice, noted that the best time for CRM and BPM integration may be when an older CRM system is going to be upgraded. The latest CRM packages often come with some kind of business…
ShoreTel Connect Contact Center for CLOUD: ShoreTel has noticed trends such as the dominance of cloud deployments, the blurring of the boundary between the customer service organization and the rest of the organization, the demand for tighter integration between contact…
Where we part company is in just how that communication occurs. For 15 years at least, everyone has been talking about improving communications between IT and corporate; but what they really mean is communications between the top of the IT…
5 Open Source Predictive Analytics Tools A predictive analytics initiative can be an expensive undertaking. Fortunately, there are some great open source predictive analytics tools. H2O Sometimes data scientists want to model Big Data from within Microsoft Excel and RStudio.…
8 More CRM Options, from Aptean to Zoho While CRM leaders like Salesforce command much of the market share, smaller vendors provide more specialized options. EDITOR’S PICK MOST POPULAR » On Way to Omni-Channel, Retailers Try Beacons and More Chief Data…