ShoreTel Connect Contact Center for CLOUD: ShoreTel has noticed trends such as the dominance of cloud deployments, the blurring of the boundary between the customer service organization and the rest of the organization, the demand for tighter integration between contact…
Where we part company is in just how that communication occurs. For 15 years at least, everyone has been talking about improving communications between IT and corporate; but what they really mean is communications between the top of the IT…
5 Open Source Predictive Analytics Tools A predictive analytics initiative can be an expensive undertaking. Fortunately, there are some great open source predictive analytics tools. H2O Sometimes data scientists want to model Big Data from within Microsoft Excel and RStudio.…
8 More CRM Options, from Aptean to Zoho While CRM leaders like Salesforce command much of the market share, smaller vendors provide more specialized options. EDITOR’S PICK MOST POPULAR » On Way to Omni-Channel, Retailers Try Beacons and More Chief Data…
7 DBaaS Vendors You Should Consider While heavy hitters like Oracle and Microsoft hope to dominate the database-as-a-service (DBaaS) market, they face competition from Google, Amazon and others. Amazon’s Aurora Amazon Web Services (AWS) calls its Aurora, MySQL-compatible database-as-a-service a “commercial-grade…
JethroData: “An acceleration layer” JethroData is another option for bringing Hadoop data into your BI solutions. While other software focuses on OLAP cubes, JethroData is a SQL-on-Hadoop solution. It acts as an “acceleration layer” by indexing select Hadoop datasets, rather…
BlueKai, a Cupertino, Calif.-based neighbor of Apple, positions itself as a company that personalizes marketing and advertising for consumers. Oracle added some more substance to its cloud-building initiative Feb. 24 when it revealed it will acquire online data management startup…
Boost Salesforce Functionality with Chatter and Jigsaw The one feature that has set Salesforce apart from its competitors in the last year has been the Chatter collaboration service, now built in to Salesforce CRM. (SAP released a similar tool last…
Teradata rolled out several new cloud-friendly deployment options for its analytic database at this week’s Teradata Partners Conference. Smart, given that earlier this year IDC predicted that global spending on public cloud services will enjoy a 19.4 percent compound annual…
By Dave Wright, ServiceNow With mobile phones, instant messaging and more accelerating the speed at which we are able to get information in the workplace, why are we spending so much time on getting work done? The answer is that…