Financial services firms often must sort through unique CRM challenges. As companies look to roll out CRM systems, this Search Target report recommends they look for newer-generation CRM systems that can handle both business-to-business (agents) and policyholders. “Financial services firms…
CEO Todd McKinnon, a former VP of Engineering at Salesforce (NYSE: CRM), has raised $11M in funding for Okta a new company that provides on-demand identity and access management service that helps enterprises accelerate the adoption of their cloud and…
In-memory databases are becoming increasingly popular and an ever-more important factor in performance-critical activities such as stream processing and deep data analytics. In this DataBase Journal article, Julian Stuhler takes a look at the world of in-memory databases: a technology…
SAS has boosted its local revenues for 2010 — in Australia and New Zealand, new software revenue was up 22 percent over the previous year. As noted in this report on Australian IT, the business intelligence (BI) leader boosted local…
Intelestream has announced Intelecrm version 3.5, claiming the new product release focuses on more options for integration and enhancements to order management functionality. In its news release, Intelestream listed the following features included in the new release. Included in the…
Microsoft (NASDAQ: MSFT) has blocked Matt Miszewski, its former general manager of worldwide government from moving to Salesforce (NYSE: CRM) in the role of senior vice president. According to this report on Computer World, a Washington State Superior Court has…
According to Gartner, businesses that prioritize Business Process Management (BPM) as a core skill will outperform those that don’t. Also noted ion this report on V3.co.uk is that Gartner analyst John Dixon said the firm expects to see more businesses…
Oracle (NASDAQ: ORCL) claims to have added more than 350 PeopleSoft customers in the past year. According to this report on PC World, the current 9.1 release of PeopleSoft is also being adopted at a rate four times faster than…
Now that Microsoft Microsoft (NASDAQ: MSFT) has formally rolled out Microsoft Dynamics CRM 2011 we see customer relationship management (CRM) strategy in the cloud starting to take shape. As noted in this report on IT Business Edge, not only has…
Microsoft’s Dynamics CRM Online Service’s price is a direct challenge to Salesforce and Oracle and employs the same code set as the on-premise CRM solution. As noted on CRM Buyer there are reasons other than just price to be charmed…
This BeyeNetwork article is the first segment of a two-part series exploring the significant role of data integration in electronic customer relationship management (e-CRM) analytics. In this article e-CRM is introduced and a foundation for research and propose is explored.…
NetSuite Inc. (NYSE: N) has announced a new version of NetSuite Software Company Edition. According to the company in this PR Newswire release, the new version has been designed for software companies grappling with the challenges of managing an array…
MicroStrategy has plans to announce a series of new business intelligence (BI) products for Apple mobile devices at its annual user conference on Tuesday in Las Vegas. According to this report on PC World, this includes transactional data systems and…
According to DataBase Journal, DW/BI (data warehouse / business intelligence) applications are a huge investment, but organizations do not always follow or have processes or procedures in place to manage communication, enhancements and troubleshooting. “This is what happens when there…
As Facebook marketing matures more companies have moved out of broadcast mode and started a two-way dialogue with their Facebook fans. This article on Mashable offers details on successful campaigns that have worked on Facebook to prompt passionate fans to…
Jaspersoft hasy released a software set that supports a wide variety of big data sources for business intelligence (BI) reporting. A mentioned in this PR Newswire release, with the release of over a dozen Big Data connectors as part of…
Actuate Corporation (NASDAQ: BIRT) has recently announced the latest iteration of BIRT onDemand — the company’s software as a service (SaaS) solution for business intelligence (BI) and reporting. As noted on Actuate’s website, BIRT onDemand introduces support for all current…
Email and cross-channel database marketing solution provider, ClickSquared, has announced the selection of Jaspersoft Business Intelligence Enterprise Edition. As note din this release on PR Web, ClickSquare plans to embed Jaspersoft Business Intelligence into its on-demand cross-channel marketing platform. “Jaspersoft’s…
Sage has recently announced the addition of Sage SalesLogix KnowledgeSync alerts (the Sage SalesLogix Customer Portal) and additional Web administration enhancements for Sage SalesLogix Cloud and on-premises users. As noted in this news statement on PR-USA, the features are the…
Customer relationship management (CRM) systems have been narrowly defined as systems that provided basic customer information for years. The basic CRM system, as offered by TMCnet has evolved to support sales force automation and customer service. Characteristics of the “new…
Cloud computing has been very effective in hosting applications among smaller customer relationship management CRM players. According to this report on E-Commerce Times, CRM cloud computing has yet to be efficiently explored by enterprise-level players. “To remain successful against the…
Despite the technological superiority of the SQL Server product line, Microsoft Office Excel remains a widely popular application used to store a variety of semi-structured data. As noted in this DataBase Journal report, it lacks mining and warehousing capabilities provided…
Business Analytic company, SAS, says the company has achieved record global revenue of US$2.43 billion in 2010, up 5.2 percent over 2009 results. Also noted in this Business Wire release is that in the business analytics category, revenue surged 26…
Microsoft’s (NASDAQ: MSFT) marketing team has their sights on Salesforce (NYSE: CRM) but according to IT News, if you can get past the marketing dribble coming out of Redmond you’ll find that Microsoft’s Online CRM offering is actually quite compelling.…
Planet Technologies has launched Maps for Microsoft CRM 2011. As noted in the release on PR.com, this free, downloadable application integrates Bing Maps API with Silverlight and CRM 2011 to create mapping visuals for users of CRM 2011 Online This…
MyBusiness CRM has announced a new browser-based mobile application that can be accessed from any smartphone, including the iPhone 4, Blackberry 6, Android, and Nokia N97. As noted in this company news release on PR Newswire, users can upgrade to…
Even a small business has a need for customer relationship management apps. This list of CRM software an tools on Small Biz Trends offers details on nine CRM apps that are a good solution for small business use. “Infusionsoft is…
Microsoft’s Excel spreadsheet application is a popular choice for companies looking to track expenses and manage business data. As noted in this PC World article the problem with spreadsheets is that it can take a week to consolidate cross-company information…
Customer relationship management software (CRM software) can often be a heavy investment. TMCnet reports that Commence Corporation has introduced a unique try-before-you-buy-program for its CRM software. The is a 90 day pilot program offered to customers that will provide immediate…
Altair Engineering, Inc. has officially released version 6.0 of HiQube, its simulation-driven business intelligence (BI) and data analytics solution. As noted by the company in this PR Newswire release, HiQube 6.0 exposes the power of its unique multi-dimensional data engine…
Business Intelligence (BI) company, Kogent Corporation, has recently announced its acquisition of Driver6, Inc., a San Jose-based business and technology firm specializing in Enterprise Performance Management (EPM) and SAP BusinessObjects applications. As noted in the recent news release on PR…
These four social customer engagement scenarios, based on Chess Media Group and Metz Consulting client experience and observations, can help your company learn to engage with customers through social channels. Also noted in this Search Engine Watch story is that…
Customer relationship management (CRM) vendor RightNow has agreed to buy Q-go.com, a vendor of natural language-based search software, for US$34 million in cash the companies recently announced. Also reported in this PC World news article is that RightNow plans to…
Chicago-based Groupon will use Vertica’s business analytics platform to analyze data to attribute revenue and other performance metrics to individual consumers. As reported this this story on Direct Marketing News, Vertica participated in an RFP process with ‘approximately half a…
HP (NYSE:HPQ) and Microsoft Corp. (NASDAQ:MSFT) have announced four new converged application appliances that fuse applications, infrastructure and productivity tools into a single system. According to this recent news release, these solutions can help organizations optimize employee productivity and decision-making,…
SugarCRM has announced the results of its 2010 Social CRM Survey. As reported on BusinessWire, the poll’s results reinforced the notion that in the year 2010, customer relationship management (CRM) practitioners have been slow to embrace social. Also, those that…
KnoahSoft says that that all editions of its Harmony suite can now be enhanced with a robust speech analytics tool. According to the company in this MarketWire news release, the new Harmony Speech Analyzer enables call center supervisors to perform…
Business Intelligence (BI) software maker, Jaspersoft, has recently announced that open source software testing provider PushToTest is embedding JasperReports Server Professional into the next generation of its web application performance management and root cause analysis software, TestMaker 6. According to…
To compete in the enterprise with the likes of IBM (NYSE: IBM), Oracle (NASDAQ: ORCL), SAP (NYSE: SAP) and Salesforce (NYSE: CRM) , Josh Greenbaum of InfoWorld believes that Microsoft (NASDAQ: MSFT) has to take a more direct approach. In…
In this final installment of Paul Greenberg’s CRM 2011 Watchlist a number of system integrators (SI) and consultants in the customer relationship management (CRM) industry are noted. According to Greenberg some of the companies making the top list are Cognizant,…
Supply Chain Management (SCM) is the fundamental underlying technology used to manage the flow of materials and services needed to make a product and deliver it to customers. This Open PR article suggests that incorporating collaborative planning an experienced SCM…
A new brand of business process management (BPM) called “decision management” software is gaining traction according to analysts. This Managing Automation report suggests that this new decision management discipline and the technology that enables it will gain stature as business…
iPipeline has recently announced its acquisition of GaleForce Solutions. Based on Microsoft Dynamics, GaleForce Solutions are deployed either on-premise or online via their Software-as-a-Service (SaaS) model and deployed through a global network of system-integration and reseller partners. As noted in…
There is more to business intelligence (BI) and business analytics (BA) than just gathering the data and analyzing it. This CIO Insight article suggests that CIOs need to start maximizing the value of data throughout the enterprise and look for…
When it comes to IT spending this year enterprise resource planning (ERP) systems are expected to receive a little less of the budget, according to a new Forrester Research report. As noted in PC World’s overview of the research, although…
In many cases an organization might buy a new CRM solution believing its current technology is just not working any longer. Not so, says CRM Buyer in this report — fact is buying a new solution is an easy out.…
Start-up Cell-CRM.com is offering free CRM (customer relationship management) software that has no built-in limits on the number of users, customers or contacts. The company’s news release on PR Newswire claims that Cell CRM offers three versions at log in:…
According to recent Aberdeen Group research, companies that use Mobile Business Intelligence (BI) make critical management decisions in one-sixth the time required for companies that do not use mobile business intelligence. Also reported in this TMCnet story, the study indicated…
Business intelligence (BI) software provider, MicroStrategy (NASDAQ: MSTR) has said that in benchmark tests of its latest software release, MicroStrategy 9.0.2, MicroStrategy can support more than 100,000 active users while delivering average response times under 2 seconds. Also noted in…
To provide improved security for its customer base, SAP (NYSE: SAP) says the company is acquiring software and related assets from its partner SECUDE. Also noted in this PC World report is that SAP customers will receive the secure login…