OneDesk touts itself as social software designed to connect employees, partners and customers. In essence, it is a suite of applications designed to help businesses perform project management with an emphasis on collaboration and social media monitoring. The unified product…
Last month we provided a buying guide for call center software suites. A major component of call center software is workforce optimization (WFO), which continues to be a vibrant field of innovation. Therefore, this area deserves its own guide. Most…
The primary use of the CRM module revolves around managing contacts as part of a cohesive strategy to prevent team members from wasting time (and annoying clients) with duplicate calls or email messages. To facilitate this, team members can create…
With many CRM systems, users find information difficult to extract and cumbersome to key in, and worse, the information doesn’t actually serve to help handle relationships. Contactually is a Web-based tool that attempts to address this perennial problem. To this…
Finally, users can also make use of Xobni Cloud to synchronize their contact data with the free smartphone clients, currently available for the BlackBerry, iOS and Android platforms. Since contacts are automatically updated across all devices when using the Xobni…
QlikView 11 Availability QlikTech has always focused on the concept that business intelligence should be user-driven, and QlikView 11 provides a good set of tools to help users drive the business discovery process without needing heavy IT involvement. QlikView 11…
The latest release of Zoho’s flagship Customer Resource Management (CRM) product shows the impact of social networks on managing and tracking customers. It also demonstrates the importance of tight integration with other applications. Zoho made it a design focus to…
Salesforce.com, Oracle, Microsoft, SAP and dozens of others are offering cloud CRM (customer relationship management) services. There are accusations and counter-charges of “false clouds” and “roach motels.” One once famously dismissed cloud talk as so much “water vapor,” but is…
The CRM (customer relationship management) market got a bit busier this month with the entry of Oracle’s long-awaited Oracle Fusion CRM, which is also the foundation of Oracle’s new Public Cloud. As the latest entry in a very competitive market,…
Editor’s note: This article was completely updated by William Elcock on 3 Microsoft Dynamics 365 is Microsoft’s suite of intelligent business applications. It is capable of generating predictive, artificial intelligence (AI) insights that can help your business to deliver greater results.…