A key aspect of the Big Data revolution is making analytics easier for business people. In the past, business users could not always get the results they wanted within their desired timeframe because most analytics and reporting solutions required IT…
By Russell Rothsteinfounder and CEO, IT Central Station Buying an enterprise social platform can be a challenge. There are dozens of solutions on the market and if you read the vendor marketing materials, it sounds like each product does everything…
With over 17 years of data migration experience and half of their customer base coming from the Fortune 500, BackOffice Associates is no newcomer to the world of Big Data. The company provides data migration and consolidation services for moving…
A starter package, priced at $15 per user, per month includes: unlimited deals, no Base branding, premium integrations and 2GB of document storage for each user. A professional package, priced at $45 per user, per month includes all the starter…
Enterprise Apps Today focuses on the software applications that undergird enterprise organizations. It covers developments relating to topics such as enterprise resource planning (ERP), customer relationship management (CRM), business intelligence (BI) and others, as well as conducting regular product reviews…
OneDesk touts itself as social software designed to connect employees, partners and customers. In essence, it is a suite of applications designed to help businesses perform project management with an emphasis on collaboration and social media monitoring. The unified product…
Last month we provided a buying guide for call center software suites. A major component of call center software is workforce optimization (WFO), which continues to be a vibrant field of innovation. Therefore, this area deserves its own guide. Most…
The primary use of the CRM module revolves around managing contacts as part of a cohesive strategy to prevent team members from wasting time (and annoying clients) with duplicate calls or email messages. To facilitate this, team members can create…
With many CRM systems, users find information difficult to extract and cumbersome to key in, and worse, the information doesn’t actually serve to help handle relationships. Contactually is a Web-based tool that attempts to address this perennial problem. To this…
Finally, users can also make use of Xobni Cloud to synchronize their contact data with the free smartphone clients, currently available for the BlackBerry, iOS and Android platforms. Since contacts are automatically updated across all devices when using the Xobni…