A new report from Rhino Marketing suggests that consumers check email first, social media and search engines second. In the company’s blog post it is stated that survey results showed consumers who check their email first are more likely to…
iContact and Flowtow have announced an integration that will allow iContact users to segment their subscribers based on their social web use. According to the company’s news release on PR Web, through iContact’s API, Flowtown has integrated its platform with…
CDC Software Corporation has recently announced availability of CDC Pivotal Social CRM 6.0, the company’s new application that provides integration with popular social media sites. Leveraging the application, enterprises can better identify qualified leads, gather sales intelligence through increased collaboration…
Socialware, a leader in enabling the social enterprise through the use of public social networking site has announced new findings from financial advisers across North America on their use of social media and the compliance issues. “While social media is…
Salesforce.com has officially launched Chatter, its loud-based enterprise social collaboration platform. As reported in this article on My Customer, Chatter enables staff to work together on documents, obtain insight into organizational initiatives and projects, follow other employees and customers and…
Oracle is rolling out part of its Product Value Chain suite called Agile Customer Needs Management. As noted in this eWeek report, this is a collaborative, open-innovation software platform that allows customers to capture and prioritize product ideas, product requirements…
SAN JOSE, Calif. — Microsoft made Marc Benioff’s day. The first day of Salesforce.com’s Cloudforce user conference — headlined by Benioff, its CEO — saw Microsoft employees staking out territory in front of the San Jose McEnery Convention Center, where…
Panorama Software has announced the release of NovaView 6.2, the newest iteration of its flagship suite of web-enabled business intelligence (BI) applications. In its news release, the company says that along with its other improvements, NovaView 6.2 offers native connectivity…
The role of business intelligence (BI) is slowly shifting within organizations as social network integration increases the push towards a more interactive approach to BI. This Smart Data Collective report suggests that businesses need to integrate social metrics into business…
A recent Temkin Group report identified key trends that can reshape customer experience management practices. According to this story on Insurance Networking, one of the eight trends is that companies will increasingly recognize that they need to integrate a deeper…