Aspect Assists NV Energy with Call Center Management
Updated · Apr 05, 2010
NV Energy has deployed Aspect’s quality management solutions at two of its call centers in Nevada.
"Available via the ‘Productive Workforce’ unified communications application for the contact center, PerformanceEdge Quality Management offers full-time call recording, speech analytics, quality monitoring and coaching capabilities to contact centers," writes TMCnet’s Anshu Shrivastava.
"PerformanceEdge Quality Management is replacing NV Energy’s existing quality management systems," Shrivastava writes. "Company officials said that this will help them to reduce regulation compliance overhead costs."
Click on the following to read the TMCnet article: NV Energy Deploys Aspect’s Quality Management Capabilities in Two Contact Centers