InstantService.com Says Pacific WebWorks’ Customer Satisfaction Soars

EnterpriseAppsToday.com Staff

Updated · Dec 14, 2000

SEATTLE, WA–InstantService.com, a provider of real-time Web-based communications technology and eCRM
integration for e-commerce sites, announced today that Pacific WebWorks, Inc. has dramatically
increased its ability to deliver excellent online customer service with InstantService —
Live Human Interaction.

Pacific WebWorks is a developer of business software for the Internet. The firm says that since
they deployed InstantService, they have been able to better service online customers with
premiere real-time quality technical and client support.

Michael Sparzo, Pacific WebWorks’ Director of Technical and Customer Support, stated, “Since we
have made the switch to InstantService.com we have seen a positive response to our new Web-based
chat. With the InstantService.com technologies, as well as Pacific WebWorks’ resources, our staff
can take 24 live customer requests at one time. This technology has greatly improved our live
reply response time due to the efficient and reliable ASP model InstantService.com provides. As
Pacific WebWorks Inc. continues its current growth pattern, these tools will expand to provide
maximum service to our e-clients.”

InstantService.com offers live online interaction and facilitates customer acquisition and
retention by enabling companies to conduct text-based chat sessions and push topical content to
customers in real-time. Their technology is delivered over the Internet via the
ASP model, eliminating the need for e-commerce companies to purchase, install, and maintain
onsite hardware or software. InstantService.com integrates with automatic multilingual
translation, e-mail management applications, VoIP, ACD/CTI, CRM back ends, and other
technologies.