Motive, Syntel Team For Online Customer Care Solutions Staff

Updated · Feb 21, 2001

TROY, MI & AUSTIN, TX–Syntel, Inc., an e-Business and applications outsourcing firm, and
Motive Communications, Inc., a online customer care solutions provider, have announced
the formalization of a partnership to deliver high-performance online services to
Fortune 1000 customers.

According to the agreement, Syntel, as a Motive Consulting Partner, will provide mutual
customers with assessment, strategy, design, development, implementation, integration,
customization and project management services. The companies will also jointly market and
sell e-Business solutions to select target markets, and say they currently share several
joint customer implementations including Hewlett-Packard and Target Corporation.

“Syntel shares Motive’s vision of enabling the world’s leading companies to leverage
differentiated customer care as the key means to ensure the success of their client
strategies,” said Anna Clepper, Motive’s vice president of marketing. “We are
delighted to have them join the Motive Consulting Partner program, which is dedicated to
providing complementary consulting firms with resources to integrate with, implement,
extend and deliver Motive-powered CRM solutions.”

“We are pleased to be working with a leader in customer-powered service,” said Jonathan
James, Syntel vice president of marketing. “Motive’s leading-edge technologies combined
with Syntel’s rapid implementation and Global Delivery Service abilities enables us to
offer our joint customers solutions that will change the way they interact with their
customers. We believe that this combination will truly deliver outstanding value to our

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