MySpace Counts on RightNow CRM Software
Updated · Mar 24, 2010
MySpace is working with RightNow Technologies to overhaul its customer support forum.
"MySpace chose RightNow CX, RightNow’s recently released customer experience suite of software that combines contact center software and self-service software along with branded customer communities and the social web," writes SearchCRM.com’s Barney Beal.
"With the new customer service communities, MySpace users will be able to rate and rank answers as well as connect with people they might otherwise not have met on the network — for example, ‘friending’ people who have helped them with customer support from the community site," Beal writs. "The new forums will integrate search across forums, blogs and profiles. They are also getting a revamped look and feel."
Click on the following to read the SearchCRM.com article: MySpace still learning about social CRM for customer communities