NetSuite Offers Customer Service Cloud Options
Updated · Dec 07, 2010
NetSuite CRM+ is a customer relationship management tool that provides users with more than just standard customer service functionality. As reported in this article on CRM Buyer, NetSuite’s system gives users the capability to run their entire business by providing a single view of the customer.
“NetSuite allows a company’s users, from sales representatives to financial analysts, to view customer information in one place, NetSuite’s Turner explained. ‘All the information is there at their fingertips.’
“This is particularly useful because users can easily determine if issues with customer service may be impacting the customer relationship, he continued. Rather than seeing fragmented information, the users see all interactions and touch points with the customer.
“NetSuite provides role-based dashboards that are easy to use, Turner said, and include a corporate-level executive view that shows all information, including sales, financial and service, providing a complete picture of customer satisfaction.”