Bigger isn’t better when it comes to implementing the IT Infrastructure Library (ITIL), a framework of IT service management (ITSM) best practices. It can take years to adopt all 26 ITIL processes, said John Prestridge, vice president of marketing and…
A few months ago Enterprise Apps Today reported on the growing need for companies to provide cross-channel customer service, offering customers a consistent user experience across multiple channels including call centers, company websites and even social networks like Facebook and…
While overall growth in the mobile phone market is slowing, recent IDC research shows smartphones are still experiencing strong growth, with IDC forecasting a 38.8 percent year-over-year increase in smartphone shipments in 2012. So it’s not surprising that providers of…
While Oracle has been talking up its cloud plans, most of the discussion has centered around how it will help enterprises move IT assets such as applications and infrastructure to the cloud. Oracle’s Advanced Customer Support organization is leveraging the…
While Big Data has the potential to revolutionize business intelligence, it will first need to become considerably less complex, said Rachel Delacour, CEO and co-founder of BIME, a French company that offers a complete stack of business intelligence services and…
Though chat, activity streams and user profiles are still most commonly found on popular consumer services like Facebook and Twitter, they are steadily advancing into the enterprise. Thanks to the efforts of vendors like Oracle, which last week announced its…
Alastair Mitchell, co-founder and CEO of Huddle, a provider of enterprise content management (ECM) software, pegs his company as a SharePoint killer. He engineered a stunt in October in which a Huddle marching band and cheerleaders crashed Microsoft’s SharePoint 2011…
Software-as-a-service is growing at a healthy clip, from global revenue of $12.3 billion in 2011 to projected revenue of $14.5 billion this year, according to Gartner. Strong growth will continue through at least 2015, when Gartner expects worldwide revenue to…
It’s no surprise that mobile CRM applications for sales people are in demand, given they spend so much time on the road, meeting with customers and visiting prospects. Xactly Corporation, a provider of on-demand sales compensation and sales performance management,…
Data visualization is one of the hottest trends in business intelligence, with experts saying it can help take business intelligence out of the realm of data specialists and into the hands of business analysts. SAP is keen to capitalize on…