Executives like to see a clear return on investment from enterprise software. However, it can be a tricky proposition with any kind of social applications, including social CRM. Surveys administered late last year by Jive Software and the Association for…
Do companies with aging applications from Oracle and SAP want to pay those vendors for support and maintenance? A 2010 Computer Economics survey showed many Oracle customers chafed at the fees they paid Oracle for support. As Computer Economics President…
When it comes to dealing with Big Data, software architecture matters, said Lou Jordano, director of product marketing for Spotfire, Tibco Software, which this morning rolled out Tibco Spotfire 4.5, the latest version of its in-memory analytics platform. Though there…
CRM’s star is rising in the enterprise, as evidenced by a recent Gartner survey that found CRM moved up 10 spots on a list of CIOs’ technology priorities and a separate survey in which CEOs tapped CRM as the most…
New details about Windows 8, Microsoft’s forthcoming operating system, which some observers see as a huge bet for the software giant, seem to be emerging on almost a daily basis. A new survey found underwhelming adoption of Windows 8 in…
There appears to be growing interest in giving consumers more options to use their smartphones and other mobile devices for help in completing online transactions and resolving other support issues, judging by the release of two new applications. Earlier this…
Streamlining communications and making it easier to find information are fairly obvious use cases for social software in the enterprise. So it’s not surprising that recent product announcements from companies like Jive Software and eXo Software focus on helping companies…
SugarCRM’s open source roots are showing at its SugarCon conference, taking place this week in San Francisco. The agenda was created based on attendee suggestions and online voting, and the event will wrap in “unconference” style with a session around…
Writing for IT Business Edge, Mike Vizard in February highlighted the release of version 3.5 of the eXo Platform, which companies could use to build a custom social intranet application that could run on the public cloud via platform-as-a-service offerings…
In the early years of this decade, it seemed like most companies needed cloud computing like a fish needed a bicycle – to steal a phrase from the late feminist Gloria Steinem. Now, however, a growing number of companies need…