One way for organizations to deal with Big Data challenges is by using a NoSQL database such as the open source MongoDB database. Buoyed by the growing interest in Big Data, the lead commercial sponsor behind MongoDB is establishing relationships…
Genesys, a provider of customer service and contact center software and services with more than 2,000 customers in 80 countries, is introducing this week a mobile customer care solution called Genesys Mobile Engagement. According to the company, the software empowers…
arcplan, a provider of business intelligence and planning solutions, is introducing arcplan Enterprise 7.2, a new version of its software that includes MDX interfaces for the in-memory technologies SAP HANA and Kognitio Pablo. arcplan Enterprise was rated the top third-party…
inContact, a provider of cloud contact center software and contact center agent optimization tools, earlier this week announced the availability of the first of three major product enhancements planned for 2012. Among improvements in the latest inContact release: Enhanced Agent…
SugarCRM has completed a $33 million equity and debt financing round, which was led by New Enterprise Associates (NEA) and included participation from new investors Silicon Valley Bank and Gold Hill Capital. All of SugarCRM’s current investors, including Draper Fisher…
Microsoft Dynamics CRM consultancy Sonoma Partners is introducing a Mobile Sales Kit application for the Apple iPad. According to Sonoma Partners, the software aims to replace the reams of collateral sales people carry on client visits. Companies can lower printing…
Business consulting firm Bluewolf has partnered with gamification specialist Bunchball on a new offering, called #GoingSocial that the two companies say will help employees of Fortune 500 organizations learn how to use social media tools to collaborate better, connect with…
As a recent study by Adobe made clear, companies continue to wrestle with determining the value of their social media activities. Even users of social media aren’t always wildly enthusiastic about its benefits – especially in the workplace. Writing for…
Traditional business intelligence is increasingly converging with predictive analytics as companies focus less on analyzing historical data and more on trying to get an edge on their competitors by predicting future outcomes. Software giant SAP last year began rolling out…
With lots of new options for storing and analyzing data available to companies, it’s not surprising IBM is releasing a major upgrade of its DB2 relational database management software and a new version of its InfoSphere Warehouse software. As Bernie…