Aktana, a startup that used to be called IncentAlign, is introducing new software designed to help field sales forces make better decisions. The Collective Intelligence Suite for Field Sales, which is accessible from iPads or Android tablets, uses a sales…
Host Analytics, a provider of cloud-based corporate performance management (CPM) software, has introduced Host Analytics Business Analytics, a tool designed for finance and business managers that provides a self-service reporting and dashboard interface for operational and financial data. The tool…
Companies are understandably excited about Hadoop’s potential to help them derive business benefits from their swelling volumes of data. To do that, however, they’ll need database administrators, developers and other professionals familiar with the open source project for storing and…
Just 19 percent of knowledge workers are “satisfied” or “very satisfied” with their current solution for sales force automation (SFA) analytics while more than four-fifths say they augment the built-in analytic capabilities of their SFA solutions with additional tools, according…
Web chat and speech analytics are the two contact center technologies that will experience the highest growth rates this year, according to the fifth edition of The US Contact Center Decision-Makers’ Guide, a study of more than 200 U.S. contact…
In a blog post written last spring, Keith Collins, the chief technology officer of SAS, listed the company’s top five research and development priorities for 2011: software-as-a-service, data management, business visualization, process automation and high performance analytics. A year later…
There is little question that companies are beginning to see social and mobile features as increasingly integral additions to CRM applications. As Vinay Iyer, vice president of SAP CRM Global Marketing and co-author of “The Customer Experience Edge,” told Enterprise…
Axeda Corporation, a provider of a cloud platform for running and managing machine-to-machine (M2M) transactions, through a partnership with SAP Gold Certified Partner GlobalSoft Solutions is connecting real-time data from its platform to SAP ERP and CRM systems. GlobalSoft provides…
Most help desk software focuses on trying to solve the problems of customers who have already complained or asked for help. Zendesk, a software provider with a client list that includes Adobe, Sony, OpenTable and Groupon, wants to help organizations…
SAP today announced support for its HANA platform from the SAP BusinessObjects Planning and Consolidation (BPC) application, version for SAP NetWeaver. The announcement was made at Financials 2012, being held this week in Las Vegas. According to SAP, it will…