7 Marketing Automation Companies
Marketing automation is a fast-growing area of enterprise software, and it’s no wonder, with its ability to unify…
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Comprehensive Guide to Field Service Software
Field service software is a hot area right now and getting hotter as companies recognize the importance of…
SAP v Oracle: Battle of the ERP Giants
Ali versus Frazier, Hearns versus Leonard, the list of iconic rivalries is long. And SAP ERP versus Oracle…
7 Hot IT Skills: DevOps, Infosec and More
By multiple accounts, IT hiring has slowed in the past few quarters, but those with highly sought-after skills…
Making the IT Service Desk a More Social Place
Though chat, activity streams and user profiles are still most commonly found on popular consumer services like Facebook…
3 Challenges Mobile App Developers Must Tackle
By Jarrett Bariel, Push Technology The iOS, Android and Windows app stores are overflowing with games, educational resources…
CRM Evaluations Not Thorough Enough?
CRM sales hit $23.2 billion in 2014, an increase of 13.3 percent from 2013, according to Gartner. The…
Nucleus Research: Social, Mobile CRM Boost Sales Productivity
There is little question that companies are beginning to see social and mobile features as increasingly integral additions…
Office 365: Is It Right for the Enterprise?
Microsoft is making a big push to bolster enterprise interest in Office 365. The latest enticement comes in…
How will Edge Artificial Intelligence (AI) Chips Take IoT Devices to the Next Level
Edge Artificial Intelligence (AI) Chips Will Help IoT Devices to Operate Faster and Smarter in 2022 In recent…
A Dozen Ways to Improve Your Social CRM
Just because you have a customer relationship management (CRM) system, a Facebook page and a Twitter account doesn’t…
Internet of Things Adds Intelligence to Supply Chain
The supply chain is getting a lot smarter, thanks to the Internet of Things (IoT). This added intelligence…
ERP Buyer’s Guide for Small Businesses
ERP systems were once used almost exclusively by large companies. In recent years, though, an increasing number of…
Enterprise ERP Buyer’s Guide: SAP, Oracle and Microsoft
The enterprise resource planning (ERP) market for large enterprises these days is dominated by three companies — SAP…
Social CRM Changes the Definition of Customer Relationship Management
Customer relationship management (CRM) Guru Paul Greenberg said in a recent webinar that traditional CRM is a philosophy…
Enterprise Apps Predictions for 2018
As 2017 comes to close, it’s that time of year to think ahead about what’s yet to come…
BI Predictions for 2017
If you believe the current glut of prime time ads, every device is incredibly intelligent, every app can…
8 CRM Trends and Predictions
What’s going on in CRM? What are the big trends that appeared in 2016 and what can we…
13 ERP Predictions for 2017
ERP has changed markedly over the past two decades. So where is it heading in 2017? Some see…
Buying Guide for Call Center Software
Writing a buying guide to cover call center software is somewhat like doing a short blog post that…
What is Odoo Open Source ERP?
Belgium-based Odoo made a name for itself under its previous name of OpenERP, an open source ERP application…
Top 10 Best BPM Software Products
Just how big is the business process management (BPM) software market? It depends on who you ask. International…
6 Call Center Best Practices
Call centers (also known as “contact centers” these days due to the addition of email, text and video…
Where Is AI Headed in the Enterprise?
Talk about artificial intelligence, and most people think about machines that can reason. In a business context that…
How BPM Improves Information Governance
By James Maniscalco, BackOffice Associates The promise of business process management (BPM) has been long predicted to become…
8 Open Source BPM Software Options
Open source business process management (BPM) software appears to account for a large percentage of recent innovation in…
Startup Spotlight: Nylas’ Platform for Email Apps
Nylas was born out of the belief that email pretty much stinks. Email, like other technologies, must continue…
5 Ways to Use Virtual Reality in the Enterprise
Virtual reality (VR) is going increasingly mainstream. The NBA just announced it will broadcast weekly games with virtual…
Google Puts AI at Center of Rebranded G Suite Productivity Apps
Google has something of a penchant for changing the names of its products, and the latest one to…
Analytics for ITSM: 5 Ways to Improve IT Service Delivery
By Sridhar Iyengar, ManageEngine IT service management (ITSM) has grown increasingly important over the past couple of years.…
Is Data Governance the CDO’s Responsibility?
Data governance was a hot topic at the recent MIT Chief Data Officer and Information Quality (CDOIQ) Symposium.…
Is a Container Database Right for Your Organization?
Containers and databases seem like an odd mix. Containers offer a lightweight way to run applications, but databases…
5 Tips for Getting Started with Advanced Analytics
Advanced and predictive analytics seems to be at the top of its game, at least when it comes…
DevOps Gives CRM a Boost for Service Organization
By Neil Parkin, 82nd Airborne Division Association DevOps, a closer relationship between development and operations functions based on…
Why You Need Manufacturing ERP Software
Why is there so much manufacturing ERP software, created specifically for the manufacturing sector? “Manufacturing ERP must account…
Do You Need Master Data Management?
Master data management (MDM) is quickly becoming the driving force behind organizing data that is shared across the…
Evolving Beyond Traditional Data Governance
by Tyler Warden, BackOffice Associates Starting with its origins in master data management, data governance has traditionally focused…
Startup Spotlight: MemSQL’s Database Platform for Real-time Analytics
Technology companies often have unusual names that have little to do with the company’s actual business. Hulu, for…
On Way to Omni-Channel, Retailers Try Beacons and More
Bringing diverse e-commerce and brick-and-mortar businesses under a single umbrella as an omni-channel enterprise is a complicated exercise,…
DevOps, Digital Transformation Go Together
DevOps, which Wikipedia defines as “a culture, movement or practice that emphasizes the collaboration and communication of both…
How to Avoid Application Chaos
By Mark Field, QuickBase “We’ve got an app for that.” Once a memorable advertising catch-phrase, this is now…
How HTAP Database Technology Can Help You
What does hybrid transaction/analytical processing (HTAP), a database technology that uses in-memory capabilities to perform OLAP (online analytical…
9 Apps Empowering Finance
Finance plays a crucial role in every successful business. Whether it’s weighing how to invest resources, managing expenses…
Chief Data Officer Role Continues to Evolve
Chief data officers (CDOs) are playing a strategic role in many — though not all — organizations, thanks…
Moving from Spreadsheets to ERP Software? Try These 6 Tips
By Jayne Morrison, Unit4 Software Spreadsheets are cheap, easy to manage and can accommodate many different types of…
Sales Enablement Software Buying Guide
We have explained what sales enablement software is, why it is becoming popular and how it can benefit…
How Lyft Built Its App (and Business) on AWS
Lyft knows a thing or two about how to scale a company, growing from zero to a global…
What Is Sales Enablement Software and Do You Need It?
As with many emerging software categories, sale enablement software’s definition can become a bit fuzzy. In essence, though,…
5 Steps to Boosting Big Data’s Value through Data Governance
By Dan Sholler Big Data represents one of the biggest opportunities and biggest challenges facing organizations today. There…
Are Open Source Applications Your Best Option?
When a company like Microsoft embraces open source software, it’s tempting to believe that the open source software…