The business intelligence (BI) market has changed dramatically in recent years, as mergers, the cloud and the rise of open source and lower-cost alternatives have shaken up the landscape (see Business Intelligence Vendors Wrestle with Mergers, the Cloud and Open…
Open source CRM software projects are growing in number, but analysts question whether they’ll meet with widespread acceptance by enterprises. Rachel Flewelling of Info-Tech Research Group said flatly, “Our clients just aren’t interested in open source CRM, so we don’t…
When it comes to customer relationship management (CRM) software and services, there are a lot of choices out there. But which one is right for you? We’ll look at a handful of enterprise CRM vendors — Oracle, Salesforce.com, SAP, Microsoft,…
Chatter has been Salesforce.com’s (NYSE: CRM) most successful product launch ever, with 20,000 companies using the enterprise collaboration and social networking tool just a few months after its launch. Salesforce CEO Marc Benioff is himself a big user of the…
Last month, we asked leading customer relationship management (CRM) software vendors NetSuite, Salesforce.com and SugarCRM for 10 of their top CRM tips. This month, we asked CRM users, business owners and executives what advice they had for colleagues looking to…
Google Apps Marketplace offers a number of applications that are designed for Google Application users. The big deal for businesses is that many of these apps are “installable apps” that integrate directly with Google Apps. With so many organizations using…
The beta version of Microsoft Dynamics CRM 2011 released earlier this month has created quite a stir among beta testers and market-watchers, as it contains a number of big improvements. Those features include a next-generation native Microsoft Outlook client, Microsoft…
Back in the old days, customer relationship management (CRM) was a simple affair: It consisted of a receptacle for customer information, a means of accessing it easily, a way to track activity on specific clients, and a few reports. While…
The business intelligence (BI) market has been expanding at a rapid clip — 20 percent a year for much of the last decade. But the rate of growth slowed last year and may remain subdued for some time. According to…
The R programming language could be coming to a workplace near you — if it hasn’t arrived already. The big deal about R is that it can analyze Big Data, those exploding data sets that have traditionally defied analysis. R…