Customer relationship management (CRM) systems are typically designed with a new prospect lifecycle that starts with Leads (someone who has said they want to know more, but is completely unqualified) and moves through the qualification and conversion process before the…
There is so much buzz about social CRM these days. Companies like Intuit, Procter & Gamble and Citigroup have embraced it in a big way. Gartner is now devoting magic quadrants to it and a slew of companies have raced…
Customer relationship management (CRM) vendors often claim that their software can do practically anything, from revealing which leads work (and which don’t) to who your best customers are to which products are the most or least profitable. But what do…
Microsoft (NASDAQ: MSFT) recently announced the much-anticipated launch of Microsoft Dynamics CRM Online, the new cloud version of Microsoft Dynamics CRM 2011. Currently, only an online version of the new Microsoft CRM system is available, but Microsoft plans to release…
NexJ has managed to carve out a solid niche for itself in the customer relationship management (CRM) market by focusing on a small segment: financial services, insurance and healthcare. The Toronto-based company, which just refreshed its financial services CRM offering,…
Mobile business intelligence is getting a lot of ink these days. Yet according to Forrester Research, that coverage has far outweighed its importance in the grand scheme of things — for now. Boris Evelson, a business intelligence (BI) analyst at…
Last month, Enterprise Apps Today wrote an article on the top ERP trends. As it turns out, there’s a lot more going on in this vibrant $20 billion market than could be squeezed into one article. So here are 10…
Among the flood of computing vendor announcements that marked the start of the new year was one that might have been easily overlooked: Microsoft and HP unveiled converged application appliances for small businesses, business intelligence, analytics and email serving. Neither…
Recently, the real news for IT, business intelligence and enterprise applications buyers has often been vendors’ new selling proposition, not just the solutions offered. Examples might include new cloud pricing models, new ways of combining hosted and on-premises implementations, and…
The enterprise resource planning (ERP) market for large enterprises these days is dominated by three companies — SAP (NYSE: SAP), Oracle (NASDAQ: ORCL) and Microsoft (NASDAQ: MSFT). Their rivals have either been acquired, gone by the boards, or settled into…