Intros Caller First Business Intelligence Analytics

Mark J

Updated · Apr 07, 2010 has introduced Caller First Analytics, a business intelligence analytics reporting solution built using MicroStrategy’s BI platform.

"The new package provides insight into how a voice application is being used, including most popular customer selections and most common caller path patterns and hang-up points," according to Computer Business Review. "It enables companies to make positive changes to the call flow, contain common call issues with automation to reduce agent load, and increase customer satisfaction."

"Based on business intelligence offerings from MicroStrategy, Caller First Analytics package provides call volume dashboards, performance and voice user interface analysis reports, call data reports for informative graphs, charts and information," the article states.

Click on the following to read the Computer Business Review article: launches BI analytics and reporting for voice offerings with MicroStrategy

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