Cisco iQ Ecosystem Program Includes Blue Pumpkin Staff

Updated · Jul 09, 2001

by Staff

Blue Pumpkin Software, Inc., developer of efficiency-building enterprise solutions, has been chosen by Cisco Systems to be part of the Cisco iQ Ecosystem Program. The Cisco iQ (Internet Quotient) Ecosystem Program combines Cisco’s expertise and architectures with best-in-class application vendors, systems integrators and consultants to help deliver end-to-end solutions.

Blue Pumpkin’s involvement with the Cisco iQ Ecosystem Program will be to provide multi-channel, multi-skilled workforce management solutions and strategic consulting services that help businesses lower operating costs and retain customers by increasing both agent and customer satisfaction. Using Blue Pumpkin Director – Enterprise, which seamlessly integrates as an out-of-the-box plug-in to the Cisco Intelligent Contact Management Software (ICM), the solution will helps businesses plan, execute and evaluate workforce optimization strategies. The combination will allow for multi-channel customer connections to agents across the enterprise, ensuring timely and personalized service.

Blue Pumpkin Director has already proven to be a valuable multi-contact solution with features that allow for full capabilities in either a dedicated or blended environment with task switching, planning and integration tools. Blue Pumpkin Director – Enterprise enables help centers to handle a variety of incoming media types — inbound phone contact, e-mail, Web chat, voice over IP, callback and fax.

Headquartered in Sunnyvale, Calif., Blue Pumpkin Software, Inc. develops and delivers enterprise software applications and services for businesses that want to achieve higher levels of employee and customer satisfaction resulting in increased revenue. Blue Pumpkin has more than 700 customers in a wide range of industries. Customers include ADP, Apple Computer, Airborne Express, AOL/CompuServe Europe, AT&T, Kaiser Permanente, KitchenAid, TimeWarner Cable and Verizon.

The Cisco iQ Ecosystem Program is part of an overall Cisco iQ initiative intended to help companies understand their “Internet Quotient” (“iQ”), critical to competitive advantage in today’s Internet economy. Online resources on the iQ Web site are supplemented with a bimonthly print magazine and address Internet business solutions from customer care and workforce optimization to supply-chain management, revealing new ways to make business more agile, efficient and competitive.

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