Knouen Integrates Siebel CRM Productivity with Social Networking
Updated · May 14, 2010
Knouen Technologies has announced the availability of Knouen OfficeSync 3.0 for Siebel CRM, providing customers with the ability to supplement structured customer and sales data in Siebel, with information from social networking sites and third-party B2B data sources.
According to Knouen’s press release, the latest version of the solution seamlessly integrates Oracle’s Siebel CRM with Microsoft Outlook, and smartphones such as the RIM BlackBerry, Windows phone and Apple iPhone, and also automates Siebel updates and integrates social networking and sales intelligence capabilities.
“One of Knouen’s main product objectives is to help our customers leverage and extend their CRM investments,’ says Jeff Nordlund, chief technology officer and co-founder of Knouen. ‘In this latest version of Knouen OfficeSync we have added customer-driven functionality that helps companies to further simplify their CRM processes and to make Siebel CRM more valuable and useful for business and IT stakeholders alike.'”
“Knouen OfficeSync 3.0 provides tighter integration with Microsoft Outlook, expanded role based configurations that allow options to be set at the role level, and better Siebel configuration support. A new application monitoring service proactively monitors Knouen OfficeSync and Siebel to ensure that data is being properly entered in Siebel. Knouen OfficeSync 3.0 also monitors application uptime, server capacity and expiring passwords. Knouen OfficeSync 3.0 works with Siebel CRM v6.1 and higher, and Microsoft Outlook 2003, Microsoft Outlook 2007 and 2010 versions of Microsoft Outlook and Microsoft Office. Knouen also provides support for 64-bit machines.”